Dont Confuse One For Another Customer satisfaction, retention, and Read Now
Archives for November 2005
The State of Service & Support in China
By: Dr. Baumin Lee - CIO, 95Teleweb, Inc. Dr. Baumin Lee discusses Read Now
The Road to Self Service Excellence
By: Tom Sweeny - Principal, ServiceXRG Mr. Sweeny presents Read Now
Operationalizing the SCP Audit
By: Tony Susi - Director, Global Technical Support, EMC Mr. Read Now
Measuring the ROI of Customer Satisfaction Programs
By: John Chisholm, Chairman and CEO - CustomerSat, Inc. Mr. Read Now
Executing and Effective Strategic Planning Process
By: Debbie Nash - Operations Manager, Support, Aspen Technology Read Now
Failing to Plan is Planning to Fail
By: Bob Galley - Senior Director, Software AG Mr. Galley Read Now
Driving Efficiencies Through Blended Offshore Outsourcing Models
By: Gary Jones - Director, Customer Support, Quantum Read Now
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