Contributed by: Lawson Software Lawson's Global Support Center (GSC) Read Now
Archives for 2005
Supportability Review – Sage Software
Contributed by: Sage Software The Customer Intelligence Report provides Read Now
Tools & Technologies Planning – GE Healthcare
Contributed by: GE Healthcare The IDX Carecast Customer Support Center Read Now
Management Productivity Tools – Lawson Software
Contributed by: Lawson Software Lawson uses three main tools to increase Read Now
Operational Reporting – Cognos
Contributed by: Cognos Incorporated Cognos Global Customer Support Read Now
Operational Reporting – Sage Software
Contributed by: Sage Software Sage BusinessWorks uses a variety of Read Now
Staff Productivity Measures – Sage Software
Contributed by: Sage Software The utilization of the Employee Scorecard Read Now
Staff Productivity Measures – Rockwell Automation
Contributed by: Rockwell Automation, Inc. Like many companies, Rockwell Read Now
Measuring Quality of Responses – CompuCom Systems, Inc.
Contributed by: CompuCom Systems, Inc. The Enterprise Help Desk Read Now
Measuring Quality of Responses – Teradata
Contributed by: Teradata Corporation The purpose of the process is to Read Now
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