By: Phil Miller - Nokia (Presentation done at the 2006 AFSMI Read Now
Archives for 2006
Loving Your Customers Equally but Different
By: Janet Petersen - Worldwide Senior Manager, Mentor Read Now
Advent Software, Inc. – Case Study
By: Erica Smigielski - Project Manager, Client Support Erica Read Now
Taking Support to the Next Level
By: Service Strategies As the global leader in Device Software Read Now
What’s on your Dashboard?
By: Maria Anzini - Speedware (a division of Activant Read Now
Effective Strategies for Customer Experience Management
By: Dan Koroscil - Sage Software SBD Service organizations are Read Now
Differentiating Services to Meet Evolving Customer Demands
By: David Clark - Rockwell Automation Differentiating services Read Now
Customer Segmentation Strategies and Best Practices for Service and Support
By: Thomas Sweeny - ServiceXRG The foundation of a successful Read Now
Innovations in Partner Management
By: Dan Wiersma - Sony Electronics, Inc. In today’s complex Read Now
Nokia Global Support and Services Strategies for Serving Multiple Customer Segments
By: Nanhi Singh - Nokia Enterprise Solutions Serving a diverse Read Now
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