Service Strategies International Partners
North America
Alexander Consulting
Alexander Consulting, LLP is a management consultancy that helps product companies design and implement professional services strategies. Founded in 1994, the organization has the unique capability of melding broad professional services business savvy and performance improvement expertise with global services strategy best practices and targeted market intelligence. Alexander Consulting offers consulting, workshops, training, and company-specific assessments and benchmarks. In addition, their pioneering research studies, books, articles and white papers have led the professional services industry for years. Alexander Consulting experts are also available for keynote speeches and presentations. For more information, please visit www.alexanderstrategists.com or call 239-283-7400.
Europe, Middle East and Africa
SGSA Limited
Headquartered near London, United Kingdom, SGSA supports the service industry by providing career development for support and service employees and the creation and sharing of best practices for the industry. Divested from a Pro-Cubed UK Limited business unit in 2007, the company has maintained the close relationship with Services Strategies Corporation, San Diego, that was first established by Pro-Cubed UK in 2002. SGSA is the preferred partner for Service Strategies in Europe and resells the career development programmes and Service Capability & Performance (SCP) Standards. The company hosts over twenty public training classes per annum and additional bespoke classes on clients’ premises. Our consultants are experienced in preparing companies for SCP Standards certification and assisting with strategic planning, operations analysis, benchmarking and service process re-engineering.
Noventum Service Management Consultants
“Service makes the difference” Noventum Service Management Consultants is 100% specialized in Strategic Service Management. We assist large and medium size businesses to strategically differentiate their service business and add more value for their customers. We may assist with developing a service strategy and transforming the business processes, people and information management to Best of Class performance in the service industry. Our service offering includes service performance benchmarking, management consulting activities and knowledge-products for field service- support center-, and professional services organizations. As partner of Service Strategies, we serve as program administrators and auditors for the Service Capability & Performance programs in Europe.
TARGET Training and Consulting
TARGET is a training and consulting firm specialized in providing innovative HRD solutions in the fields of management and leadership, customer service, call centers, sales and sales management, and personal development skills. All solutions are tailored to clients and market needs. TARGET’s primary objective is to help its clients become more valuable, successful and unique, by providing inventive solutions that deliver positive impact with measurable results. Target is the exclusive partner in the Middle East region for Service Strategies Corporation. The TARGET Training and Consulting management team works with many of the region’s most successful organizations, helping them achieve superior results. Over the years our management and consulting team has helped clients to achieve strategic organizational objectives, empower people, enhance performance, and fulfill customers’ satisfaction.
Asia Pacific
SCICOM
Scicom (MSC) Berhad is a leader in offshore Business Process Outsourcing (BPO), with specialist experience in customer contact management. Based in Malaysia with offices in the UK, India and Singapore, scicom is one of the largest employers in the contact centre outsourcing industry in Asia. scicom’s vision is Total Customer Delight and it aims to delight its customers by consistently delivering on its promise.
