Service Strategies International Partners
Alexander Consulting, LLP is a management consultancy that helps product companies design and implement professional services strategies. Founded in 1994, the organization has the unique capability of melding broad professional services business savvy and performance improvement expertise with global services strategy best practices and targeted market intelligence. Alexander Consulting offers consulting, workshops, training, and company-specific assessments and benchmarks. In addition, their pioneering research studies, books, articles and white papers have led the professional services industry for years. Alexander Consulting experts are also available for keynote speeches and presentations. For more information, please visit www.alexanderstrategists.com or call 239-283-7400.
AntFarm, Inc. is a unique company dedicated to helping IT Solution Providers (MSPs, ISVs, VARs, and Systems Integrators) extract breakthrough performance from their service offerings. We are Service Architects, helping companies design their services to be easier to sell, and more profitable to deliver. We apply world-class process improvement tools and techniques to improve everything from service design and sales effectiveness to delivery efficiency and overall customer satisfaction. Our unique approach, known as Service Blueprinting, applies world-class process improvement techniques such as ITIL, Six Sigma, and ISO 9001:2000 to improve everything from sales effectiveness and service delivery efficiency, to overall customer satisfaction. Service Blueprinting starts with a thorough understanding of the voice of the customer (VOC) which ensures the service is designed specifically to meet your customers’ needs.
Interaction Metrics is a customer experience research agency that dramatically boosts the value of customer surveys, interviews, service evaluations and other CX methods. Interaction Metrics provides clients with immersive Findings Reports that combine facts with metrics, insight and actionability. Only Interaction Metrics provides QCI™ (Quality of Customer Interaction) Score: the one number that accounts for multiple elements of the customer experience, weighted by what matters most to each customer and their situation.
Omega Management Group
Omega Management Group Corp. is a pioneer and recognized expert in developing and implementing customer experience management (CEM) strategy programs that lead to increased product and service revenue and profits by focusing on customer experience and customer satisfaction. Founded in 1984, Omega continues to be an industry leader and innovator in helping companies increase revenues and profits by consistently exceeding customer expectations for service and support.
Europe, Middle East and Africa
Headquartered near London, United Kingdom, SGSA supports the service industry by providing career development for support and service employees and the creation and sharing of best practices for the industry. Divested from a Pro-Cubed UK Limited business unit in 2007, the company has maintained the close relationship with Services Strategies Corporation, San Diego, that was first established by Pro-Cubed UK in 2002. SGSA is the preferred partner for Service Strategies in Europe and resells the career development programmes and Service Capability & Performance (SCP) Standards. The company hosts over twenty public training classes per annum and additional bespoke classes on clients’ premises. Our consultants are experienced in preparing companies for SCP Standards certification and assisting with strategic planning, operations analysis, benchmarking and service process re-engineering.
Noventum Service Management
Noventum is assisting her clients to achieve profitable and sustainable growth through services. We provide best practices and service industry standards, benchmarking services, service business strategy consulting, service transformation, and people development services. Since 2001, over 200 successful projects were completed with Fortune 500 clients in three continents. So far hundreds of managers across three continents have attended our service management training courses. Noventum has what it takes to galvanise your Service Business. Contact: www.noventum.eu
Cedars & Oaks Consults
Cedars & Oaks is a Service Experience Management company based in Lagos, Nigeria. We understand the priority and the critical nature of service delivery in the running of any business. With the changing business climes, diversity and knowledge of people, businesses need to adapt in order to project the right message. We engage our clients in a review process to determine their service delivery profile and design custom made solutions precisely suited for their situations. Service delivery affects organizational policies, branding, sales and revenue. So we take a holistic approach in delivering our solutions. As a Service Strategies partner, we provide training and certification programs to the African marketplace, including the internationally recognized Service Capability & Performance (SCP) Career Certification programs.
Beijing Bao Zhi Yun Management Consulting
#2205, Building Xin Six, Chang Yung Tian Jie, CHAO Yang District, Beijing, China
Beijing Bao Zhi Yun Management Consulting is the exclusive partner in China representing Service Strategies’ training, consulting and certification standards programs that ensure delivery of consistent, high-quality service and support. The company leverages Service Strategies’ proven benchmark process that measures and drives effectiveness for continuous service improvement. The world’s leading service and support providers use Service Strategies’ Service Capability & Performance (SCP) Standards as a road map for service excellence and benchmark measure of success. In addition, Beijing Bao Zhi Yun Management Consulting provides career development programs developed by Service Strategies that improve the skills and capabilities of service professionals worldwide. The company’s strategic advisory and consulting services are helping industry leading service organizations optimize business operations and achieve substantial performance gains.
Scicom (MSC) Berhad is a leader in offshore Business Process Outsourcing (BPO), with specialist experience in customer contact management. Based in Malaysia with offices in the UK, India and Singapore, scicom is one of the largest employers in the contact centre outsourcing industry in Asia. scicom’s vision is Total Customer Delight and it aims to delight its customers by consistently delivering on its promise.