Advent is the Only Financial Services Software Firm to Achieve Certification in Both Client Support and Professional Services
SAN FRANCISCO – March 30, 2010 – Advent Software, Inc. (NASDAQ: ADVS), a leading provider of software and services for the global investment management industry, today announced that its Investment Management Group (IMG) Client Support and Professional Services organizations have achieved certification under the Service Capability & Performance (SCP) Standards. Advent is the only financial services software firm to achieve certification in both Client Support and Professional Services.
The SCP Standards quantify the effectiveness of customer support and services based upon a stringent set of performance criteria and represents best practices in the industry. Advent achieved certification after extensive audits of its San Francisco, CA support and services centers. It is the fifth straight year that IMG Client Support achieved certification under the program, and the second year for IMG Professional Services.
“Achieving this prestigious certification underscores Advent’s commitment to constantly improving the quality of the client experience,” said Chad Williams, Vice President of IMG Services, Support and Renewals. “As the SCP benchmarks are raised each year, our client support and professional services teams continually strive to meet and exceed these standards, while delivering the highest levels of operational performance, reliability and customer satisfaction. Programs such as SCP serve as a framework for continuous improvement and are critical to our success.”
“Advent has proven to be driven by exceptional technological competency and an unwavering focus on the success of their customers,” said Greg Coleman, Vice President of Strategic Programs for Service Strategies, administrators of the SCP Standards program. “The aggressive adoption of industry standards as a framework for continuous improvement, coupled with the ongoing certification of their integrated services organization, is evidence of the company’s commitment to service excellence.”
The SCP Support and Professional Services Standards are part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations. A consortium of leading technology companies and Service Strategies Corporation created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels and establish a framework for continuous improvement. Certified companies must continue to demonstrate their commitment to excellence and high performance standards through annual certification audits.
About Service Strategies Corporation
Service Strategies advances service excellence through industry standards, training, consulting and certification programs that ensure delivery of consistent, high quality service and support. The world’s leading technology service providers use Service Strategies’ programs to improve operations, ensure customer satisfaction and loyalty, and enhance the skills and capabilities of their staff. For more information, visit www.servicestrategies.com, email firstname.lastname@example.org or call 858.552.3058.
Advent Software, Inc., a global firm, has provided trusted solutions to the world’s financial professionals since 1983. Today firms in more than 60 countries rely on Advent technology to run their mission-critical operations. Advent’s quality software, data, services and tools enable financial professionals to improve service and communication to their clients, allowing them to grow their business while controlling costs. Advent is the only financial services software company to be awarded the Service Capability and Performance certification for being a world-class support and services organization. For more information on Advent products, visit our demo page.