Nanchang First Chinese City to Fund Adoption of Internationally Recognized Service Quality Standards Nanchang, Jiangxi Province, China (May 20, 2010) – Service Strategies Corporation, a leading provider of service improvement programs, and its Chinese partner SEE-CMM, today announced that the internationally recognized Service Capability & Performance (SCP) Standards are to be adopted by Chinese cities [...]
Service Quality Standards Enter Second Decade
March 9, 2010 By
Standards Improving Service Quality Worldwide San Diego, CA (March 9, 2010) – Service Strategies Corporation, a leading provider of service improvement programs, today announced the release of the 2010 Edition of the Service Capability & Performance (SCP) Standards. Now entering its second decade of adoption by leading technology service providers, the SCP Standards have helped hundreds [...]
Webinar Series Features Innovative Practices for Technology Services
November 17, 2009 By
Service Strategies Corporation, the leading provider of industry standards, training, consulting and certification programs for customer service and support, announced a new best practice webinar series. Held monthly, the complimentary webinars offer service professionals an opportunity to learn about the innovative practices employed by industry leading organizations.
