SAN DIEGO, April 18, 2011 /PRNewswire/ — Websense (NASDAQ: WBSN), already recognized for technology and market leadership in content security (which includes email, Web, and DLP security), is now claiming 360-degree excellence with a certification for world-class support in the United States, EMEA, and APAC from the Service Capability & Performance (SCP) Standards.
Websense Customer Support Certification Rounds Out “Unified Product” Benefits to Content Security Customers
April 18, 2011 By
BNY Mellon’s Pershing Affiliate, Albridge Solutions Earns Re-Certification Under the Prestigious Service Capability and Performance (SCP) Standards
April 5, 2011 By
LAWRENCEVILLE, N.J., April 5, 2011 – Albridge Solutions, an affiliate of Pershing LLC, a BNY Mellon company, announced today that it has achieved re-certification under the prestigious Service Capability & Performance (SCP) Standards. Albridge’s re-certification under the SCP Support Standard follows an extensive audit of its Lawrenceville, NJ client support center. The SCP Standards define a stringent set of performance criteria and represent best practices in the industry.
Ultimate Software Earns 12th Consecutive Certification for Customer Service and Support Center Best Practices
January 12, 2011 By
Weston, FL, January 12, 2011 — Ultimate Software (Nasdaq: ULTI), a leading provider of unified human capital management SaaS solutions for global businesses, announced today that the company’s customer service team has achieved its 12th consecutive certification from the Service Capability & Performance (SCP) Standards Certification program.
Teradata Global Support Center Recognized as a Leader in Customer Service
December 24, 2010 By
SAN DIEGO — Teradata Corporation (NYSE:TDC) today announced that its Customer Service Global Support Center has achieved certification for the sixth year against the rigorous requirements of the internationally recognized Service Capability and Performance (SCP) Standards. Teradata achieved certification after an extensive audit of service business operations. “We are extremely proud that the exemplary performance of the Teradata Global Support Center has once again been certified and recognized as best-in-class,” said Tom Stierle, Vice President, Global Customer Service Operations, Teradata. “The real beneficiaries of this performance are our customers – who can be assured the level of support they receive from Teradata is world-class.”
Independent Audit Recognizes Top Quality Customer Service from Progress Software
December 15, 2010 By
BEDFORD, MA (December 15, 2010) – Progress Software Corporation (NASDAQ: PRGS), a leading software provider that enables enterprises to be operationally responsive, announced today that its Global Field Operations (GFO) Customer Support organization has earned certification under the prestigious Service Capability & Performance (SCP) Standards. The SCP Standards quantify the effectiveness of customer support based upon a stringent set of performance standards and represent best practices in the industry.
CompuCom Earns Certification Under the Prestigious Service Capability & Performance (SCP) Standards
November 12, 2010 By
DALLAS — November 11, 2010 — CompuCom Systems, Inc., the leading IT outsourcing specialist, announced today that its industry-leading Service Desk has achieved certification under the prestigious Service Capability & Performance (SCP) Support Standard for the 13th consecutive year. CompuCom achieved certification after an extensive audit of global Service Desk operations.
Websense Achieves Certification Under Prestigious SCP Standards
May 4, 2010 By
Websense, Inc. (NASDAQ:WBSN – News), a global leader in unified Web, data and email security solutions, today announced the TRITON™ solution Customer First initiative, a three-pronged program that includes: enhanced support, training and tools and education to help customers achieve the best security at the lowest total cost of ownership using the Websense TRITON solution. Further validating this initiative, Websense also announced today that Websense Technical Support Services organization has achieved certification under the prestigious Service Capability & Performance (SCP) Standards.
Advent Earns Certification under Service Capability & Performance Standards for Fifth Year
March 30, 2010 By
Advent is the Only Financial Services Software Firm to Achieve Certification in Both Client Support and Professional Services SAN FRANCISCO – March 30, 2010 – Advent Software, Inc. (NASDAQ: ADVS), a leading provider of software and services for the global investment management industry, today announced that its Investment Management Group (IMG) Client Support and Professional [...]
CompuCom Systems Earns Certification for 12th Consecutive Year
February 18, 2010 By
CompuCom Systems, Inc., the leading IT outsourcing specialist, today announced that its award-winning Service Desk offering has achieved certification under the prestigious Service Capability & Performance (SCP) Standards for the twelfth consecutive year. CompuCom achieved certification after an extensive audit of its global Service Desk operations in 2009. Representing best practices in the industry, SCP Standards quantify the effectiveness of client services based upon a stringent set of performance standards.
Harland Financial Solutions Earns Certification Under the Prestigious Service Capability & Performance Standards
December 9, 2009 By
After completing a rigorous program, Harland Financial Solutions’ UltraData® Enterprise Group has renewed its certification for its Pleasanton, California location and achieved first time certification for its Des Moines, Iowa location under the Service Capability & Performance (SCP) Standards. Representing best practices in the industry, SCP Standards quantify the effectiveness of client services based upon a stringent set of performance standards. The California and Iowa locations underwent stringent audits, conducted by Service Strategies Corporation, in order to attain certification under the standards.
