Websense, Inc. (NASDAQ:WBSN – News), a global leader in unified Web, data and email security solutions, today announced the TRITON™ solution Customer First initiative, a three-pronged program that includes: enhanced support, training and tools and education to help customers achieve the best security at the lowest total cost of ownership using the Websense TRITON solution. Further validating this initiative, Websense also announced today that Websense Technical Support Services organization has achieved certification under the prestigious Service Capability & Performance (SCP) Standards.

Advent is the Only Financial Services Software Firm to Achieve Certification in Both Client Support and Professional Services SAN FRANCISCO – March 30, 2010 – Advent Software, Inc. (NASDAQ: ADVS), a leading provider of software and services for the global investment management industry, today announced that its Investment Management Group (IMG) Client Support and Professional [...]

CompuCom Systems, Inc., the leading IT outsourcing specialist, today announced that its award-winning Service Desk offering has achieved certification under the prestigious Service Capability & Performance (SCP) Standards for the twelfth consecutive year. CompuCom achieved certification after an extensive audit of its global Service Desk operations in 2009. Representing best practices in the industry, SCP Standards quantify the effectiveness of client services based upon a stringent set of performance standards.

After completing a rigorous program, Harland Financial Solutions’ UltraData® Enterprise Group has renewed its certification for its Pleasanton, California location and achieved first time certification for its Des Moines, Iowa location under the Service Capability & Performance (SCP) Standards. Representing best practices in the industry, SCP Standards quantify the effectiveness of client services based upon a stringent set of performance standards. The California and Iowa locations underwent stringent audits, conducted by Service Strategies Corporation, in order to attain certification under the standards.

LAWRENCEVILLE, N.J., Dec. 2, 2009 – Albridge Solutions, a PNC company, announced today that its client services and operations group achieved certification under the Service Capability & Performance (SCP) Support Standard. Albridge achieved certification following the first extensive audit of its client service center. The SCP Standards quantify the effectiveness of customer service and support based upon a stringent set of performance standards and represent industry best practices.

Landmark, a brand of Halliburton’s (NYSE: HAL) Drilling and Evaluation Division, has announced that its North American and global Customer Support organizations have received certification under the prestigious Service Capability & Performance (SCP) Support Standards program, a highly regarded international standard that recognizes excellence in technology service and support operations.

SCC Soft Computer (SCC) announced today that its Client Services division has achieved certification under the prestigious Service Capability & Performance (SCP) Standards. SCC achieved certification under the SCP Support Standard after an extensive audit of their Clearwater, Florida customer service and technical support center. The SCP Standards quantify the effectiveness of customer service and support based upon a stringent set of performance standards and represent best practices in the industry.

FUJIFILM Medical Systems USA, Inc. announced today that it is the first medical device company to earn certification for its professional services under the prestigious Service Capability & Performance (SCP) Standards program. The SCP Standards quantify the effectiveness of service support based upon a stringent set of standards and represents best practices in the industry. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.