Cognos is the world leader in business intelligence (BI) and performance planning software for the enterprise. Their solutions let companies improve and direct corporate performance by enabling all of the key steps in the management cycle-frmo planning and budgeting, to measuring and monitoring performance, to reporting and analysis. Cognos is the only company to support all of these key management activities with a complete solution that spans all of these essential components of CPM-enterprise planning, scorecarding, and business intelligence.

Brian Kane, Vice President of Professional Services for DoubleClick had a specific goal in mind - to be the first digital advertising company to achieve certification through the Service Capability & Performance (SCP) Standards. DoubleClick aimed to raise the bar for its own Support team, and in doing so, challenge the entire digital advertising industry to follow suit.

EMC Corporation acquired Legato Systems in October 2003. EMC Corporation is a world leader in products, services, and solutions for information storage and management that help organizations extract the maximum value from their information, at the lowest total cost, across

Headquartered in Costa Mesa, Calif., FileNet Corporation (NASDAQ:FILE) helps organizations make better decisions by managing the content and processes that drive their business. FileNet's Enterprise Content Management (ECM) solutions allow customers to build and sustain a competitive advantage by managing content throughout their organizations, automating and streamlining their business processes, and providing a spectrum of connectivity needed to simplify their critical and everyday decision-making.

FileNet's Field Delivery organization was the first Enterprise Content Management (ECM) company to achieve certification under the Service Capability & Performance (SCP) Professional Service Standard. The standard provides FileNet with a framework for operational excellence that enables the Field Delivery organization to make significant improvements in service delivery practices, customer focus, and attainment of revenue targets. The enhanced business views provide the ability to quickly identify areas of improvement while providing their customers with the highest levels of quality with services delivery.

In November 2006, the 1000th student earned Certified Support Manager (CSM) credentials by successfully completing Service Strategies' industry-leading Support Manager course. The road to the 1000th graduate started with the inagural class in January 2002, and the ranks of managers who have completed the course represent some of the most successful and recognizable technology companies in the world, including Bea, Dell Computers, EMC, GE Healthcare, HP, Lockheed Martin, McKesson, Mentor Graphics, NCR, Nokia, Rockwell Automation, Sage Software, Symantec, and Xerox to name just a few.

San Francisco based McKesson Corporation is a $50 billion, Fortune 31 company and a leader in providing innovative solutions in supply. information and care management to the healthcare industry. McKesson has turned to the Service Capability & Performance (SCP) Standards

Nokia is the world leader in mobile communications, and an emerging leader in Internet security and traffic management solutions. Backed by its experience, innovation, user friendliness and secure solutions, the company has become the leading supplier of mobile phones and

Network Appliance (NetApp) is an industry leading provider of storage and data management solutions. NetApp brings unmatched simplicity to the complex world of data management through data center proven solutions for storing, managing, protecting, and retaining corporate data. NetApp has

Vision Solutions embraced the Service Capability & Performance (SCP) Support Standard methodology with the goal of improving and measuring customer satisfaction. The comprehensive SCP Standard established a foundation that helps them build quality processes and provides a focus on measurable

As the global leader in Device Software Optimization (DSO), Wind River enables organizations to develop, run, and manage device software faster, better, at lower cost, and more reliably. Wind River platforms are preintegrated, fully standardized, enterprise wide development solutions that