Service and Support organizations worldwide are struggling to drive greater efficiency and reduce costs, without compromising customer satisfaction and loyalty. But with fewer resources, more complex products and greater customer demands, doing so is more difficult than ever.
Join the growing list of companies, including EMC, NetApp, Sophos, McKesson, Progress Software and many others that are leveraging the Service Capability & Performance (SCP) Standards, the global benchmark for service excellence, to substantially improve their service and support operations. The SCP Standards can help you achieve your goals in 2012 by
Increasing Efficiency and Productivity
Improving Customer Satisfaction and Loyalty
Driving Process Consistency on a Global Scale
Integrating Industry Best Practices into the Operation
The SCP Standards address the distinct disciplines of support, eservice, field service and professional services and provide the framework for measuring performance, implementing best practices and driving continuous improvement of your service and support operation.
Advancing Service Excellence
Service Strategies advances service excellence by providing consulting, training, certification and industry standards that ensure delivery of consistent, high-quality technology service and support. The world's leading technology companies use our programs to improve effectiveness and drive continuous service improvement.
11590 W. Bernardo Ct Suite 220
San Diego, CA 92127
800.552.3058 - Toll Free *
858.674.4864 - Direct
info@servicestrategies.com * www.servicestrategies.com
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SCP Standards Overview
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overview
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