http://servicestrategies.com Technology Service & Support Consulting, Training, Certification, Standards Tue, 15 May 2012 23:48:58 +0000 en hourly 1 http://wordpress.org/?v=3.3.2 http://servicestrategies.com/slideshow/achieve-your-service-goals-in-2012/ http://servicestrategies.com/slideshow/achieve-your-service-goals-in-2012/#comments Wed, 29 Feb 2012 19:59:38 +0000 Service Strategies http://servicestrategies.com/?p=4097 http://servicestrategies.com/slideshow/achieve-your-service-goals-in-2012/feed/ 0 http://servicestrategies.com/blog/service-quality-starts-at-the-top/ http://servicestrategies.com/blog/service-quality-starts-at-the-top/#comments Sun, 26 Feb 2012 20:38:52 +0000 John Hamilton http://servicestrategies.com/?p=2476 http://servicestrategies.com/blog/service-quality-starts-at-the-top/feed/ 0 http://servicestrategies.com/news/upcoming-webinar/2012-service-industry-summit/ http://servicestrategies.com/news/upcoming-webinar/2012-service-industry-summit/#comments Sun, 19 Feb 2012 01:28:58 +0000 Service Strategies http://servicestrategies.com/?p=4010 http://servicestrategies.com/news/upcoming-webinar/2012-service-industry-summit/feed/ 0 http://servicestrategies.com/blog/the-4-rs-of-services-account-management/ http://servicestrategies.com/blog/the-4-rs-of-services-account-management/#comments Tue, 14 Feb 2012 00:09:34 +0000 Jim Alexander http://servicestrategies.com/?p=3970 http://servicestrategies.com/blog/the-4-rs-of-services-account-management/feed/ 1 http://servicestrategies.com/community/recorded-webinars/conversations-for-creating-star-performers/ http://servicestrategies.com/community/recorded-webinars/conversations-for-creating-star-performers/#comments Mon, 13 Feb 2012 22:50:44 +0000 Service Strategies http://servicestrategies.com/?p=3935 http://servicestrategies.com/community/recorded-webinars/conversations-for-creating-star-performers/feed/ 0 http://servicestrategies.com/blog/secrets-of-services-account-management/ http://servicestrategies.com/blog/secrets-of-services-account-management/#comments Mon, 13 Feb 2012 22:47:47 +0000 Service Strategies http://servicestrategies.com/?p=3950 http://servicestrategies.com/blog/secrets-of-services-account-management/feed/ 0 http://servicestrategies.com/blog/10-listening-tips-for-effective-leadership/ http://servicestrategies.com/blog/10-listening-tips-for-effective-leadership/#comments Tue, 07 Feb 2012 21:14:39 +0000 Donna http://servicestrategies-blog.com/?p=158 http://servicestrategies.com/blog/10-listening-tips-for-effective-leadership/feed/ 0 http://servicestrategies.com/downloads/certified-support-supervisor-logo/ http://servicestrategies.com/downloads/certified-support-supervisor-logo/#comments Mon, 30 Jan 2012 18:53:25 +0000 Service Strategies http://servicestrategies.com/?p=3901 http://servicestrategies.com/downloads/certified-support-supervisor-logo/feed/ 0 http://servicestrategies.com/community/recorded-webinars/best-practice-webinar-online-support-communities-at-sophos/ http://servicestrategies.com/community/recorded-webinars/best-practice-webinar-online-support-communities-at-sophos/#comments Tue, 27 Dec 2011 18:14:12 +0000 Service Strategies http://servicestrategies.com/?p=3862 http://servicestrategies.com/community/recorded-webinars/best-practice-webinar-online-support-communities-at-sophos/feed/ 0 http://servicestrategies.com/blog/managing-support-as-a-business/ http://servicestrategies.com/blog/managing-support-as-a-business/#comments Sun, 11 Dec 2011 14:29:00 +0000 John Hamilton http://servicestrategies.com/blog/managing-support-as-a-business/feed/ 0