Recognized for Delivering Top Quality Service
Stamford, CT – November 7, 2007 – FUJIFILM Medical Systems USA Inc. announced today that its Technical Assistance Center (TAC) has achieved certification under the prestigious Service Capability & Performance (SCP) Standards program. Fujifilm achieved certification under the SCP Support Standard after an extensive audit of their Stamford, CT based TAC. SCP Standards quantify the effectiveness of customer service and support and represent best practices in the industry. Fujifilm customer service – representing the entire product line covering digital x-ray, PACS and digital mammography – demonstrated that it is meeting the stringent requirements defined in the globally accepted SCP Support Standard.
“Each and every day we strive to deliver world-class customer service and support, and passing the rigorous requirements necessary to achieve SCP Certification is confirmation that we are succeeding in this mission and achieving high levels of customer satisfaction,” said Ken Burden, Fujifilm’s Executive Director of Service. “We remain unwavering in our commitment to not only continue delivering top quality costumer service, but to also add new and more effective ways to serve our customers’ needs.”
The Service Capability & Performance (SCP) Standards are designed to improve the quality and effectiveness of technology service and support operations. A consortium of leading technology companies, along with Service Strategies Corporation, created the internationally recognized standards, which define best practices, quantify performance levels and establish a foundation to build on existing quality processes. Certification against the standards requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.
“While we take great pride in the quality and innovation of all our medical imaging systems, we recognize the importance of delivering the highest level of customer service and support to keep those systems up-to-date and performing optimally for the highest quality care,” says Bob Cooke, Fujifilm’s Vice President of Network Business Development. “Passing the comprehensive certification process is a testament to our level of excellence in service,” says Cooke.
Fujifilm joins the ranks of other industry leaders such as Rockwell Automation and Nokia, among others worldwide who use the SCP Standards program to improve their business.
About FUJIFILM Medical Systems USA, Inc.
As one of the FUJIFILM Corporation family of companies with 70 years of imaging experience and almost $25 billion in sales, FUJIFILM Medical Systems USA, Inc. is a leading provider of diagnostic imaging products and network systems to meet the needs of healthcare facilities today and well into the future. Fujifilm’s broad array of products – including film processing equipment, digital x-ray systems, women’s imaging solutions and Synapse® PACS and image and information management systems – offer clinically-proven solutions for acquiring, processing, presenting, managing and storing radiological images in a variety of healthcare environments. FUJIFILM Medical Systems USA is headquartered in Stamford, CT. For more information please visitwww.fujimed.com.
About Service Strategies Corporation
Headquartered in San Diego, CA, Service Strategies advances service excellence by providing industry standards, career development and strategic advisory services that ensure delivery of consistent, high-quality technology services and support. Service Strategies applies a proven benchmark process to its programs that measures and drives effectiveness for continuous service improvement. Service Strategies’ programs help improve the service and support operations of industry leading technology companies worldwide. The world’s leading service and support providers use Service Strategies’ Service Capability & Performance (SCP) Standards as a roadmap for service excellence. For more information, visit www.servicestrategies.com, email firstname.lastname@example.org or call 858.674.4864, toll free in North America 800.552.3058.