Certification Recognizes McKesson Pharmacy Systems & Automation for Delivering Top Quality Support
LIVONIA, Mich. — McKesson Pharmacy Systems & Automation announced today that its Customer Support Center has achieved certification under the prestigious Service Capability & Performance (SCP) Standards. McKesson achieved certification after an extensive audit of its customer support operations. The SCP Standards quantify the effectiveness of customer service and support operations based upon a stringent set of performance factors that represent best practices in the industry.
“SCP certification is a tremendous achievement for our organization and attests to the unparalleled service, knowledge and professionalism of our customer support representatives,” said Anan Khaldi, senior vice president, Customer Operations. “Because the SCP Standards are universally recognized as a key benchmark for service excellence, it was imperative for us to go through the certification audit in order to improve our operational performance and enhance customer satisfaction.”
The Service Capability & Performance (SCP) Standards are designed to improve the quality and effectiveness of technology service operations. Service Strategies Corporation and a consortium of leading technology companies created the internationally recognized standards, which define best practices for delivering world‐class technology service and support, quantify performance levels and establish a framework for continuous improvement. Certified companies must continue to demonstrate their performance and commitment to excellence through annual certification audits.
“The SCP Standards represent the benchmark of service excellence and are used by leading technology companies around the world,” said Greg Coleman, vice president of strategic programs for Service Strategies. “McKesson can be proud to be placed among industry leading service providers through their attainment of certification under the SCP Standards.”
McKesson joins the ranks of leading technology companies who have used the SCP Standards to improve their business operations, including industry leaders such as Advent Software, Assurant Solutions, EMC Corporation, CompuCom Systems, Fuji Xerox, NetApp Inc., Sophos Ltd. and many others.
For more information about McKesson Pharmacy Systems & Automation, visit www.betterpharmacytech.com.
McKesson Corporation, currently ranked 14th on the FORTUNE 500, is a healthcare services and information technology company dedicated to making the business of healthcare run better. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. McKesson helps its customers improve their financial, operational, and clinical performance with solutions that include pharmaceutical and medical-surgical supply management, healthcare information technology, and business and clinical services. For more information, visit www.mckesson.com.