This Best Practice Webinar titled “Conversations for Change: Say It Right When It Matters Most,” featured special guest Shawn Kent Hayashi, professional development expert, executive coach and author of the newly released book titled Conversations for Change: 12 Ways to Say It Right When It Matters Most.
Thanks to everyone who presented at the 2011 Service Industry Summit event in Las Vegas. The presentations were insightful and covered a broad range of topics. Included below you will find the abstracts and links to PDF versions of the presentation decks that you can view online. We hope you can join us at our next event. Enjoy.
On Demand – This on demand best practice webinar discussed why service account managers are the new corporate rock star and how they can take center stage by – Building trust-based relationships with key customers, gaining more business in existing accounts and creating a competitive advantage.
This Best Practice Webinar titled “Conversations for Change: Say It Right When It Matters Most,” featured special guest Shawn Kent Hayashi, professional development expert, executive coach and author of the newly released book titled Conversations for Change: 12 Ways to Say It Right When It Matters Most.
Nanchang First Chinese City to Fund Adoption of Internationally Recognized Service Quality Standards Nanchang, Jiangxi Province, China (May 20, 2010) – Service Strategies Corporation, a leading provider of service improvement programs, and its Chinese partner SEE-CMM, today announced that the internationally recognized Service Capability & Performance (SCP) Standards are to be adopted by Chinese cities [...]
Standards Improving Service Quality Worldwide San Diego, CA (March 9, 2010) – Service Strategies Corporation, a leading provider of service improvement programs, today announced the release of the 2010 Edition of the Service Capability & Performance (SCP) Standards. Now entering its second decade of adoption by leading technology service providers, the SCP Standards have helped hundreds [...]
Service Strategies Corporation, the leading provider of industry standards, training, consulting and certification programs for customer service and support, announced a new best practice webinar series. Held monthly, the complimentary webinars offer service professionals an opportunity to learn about the innovative practices employed by industry leading organizations.
SAN DIEGO, April 18, 2011 /PRNewswire/ — Websense (NASDAQ: WBSN), already recognized for technology and market leadership in content security (which includes email, Web, and DLP security), is now claiming 360-degree excellence with a certification for world-class support in the United States, EMEA, and APAC from the Service Capability & Performance (SCP) Standards.
LAWRENCEVILLE, N.J., April 5, 2011 – Albridge Solutions, an affiliate of Pershing LLC, a BNY Mellon company, announced today that it has achieved re-certification under the prestigious Service Capability & Performance (SCP) Standards. Albridge’s re-certification under the SCP Support Standard follows an extensive audit of its Lawrenceville, NJ client support center. The SCP Standards define a stringent set of performance criteria and represent best practices in the industry.
Weston, FL, January 12, 2011 — Ultimate Software (Nasdaq: ULTI), a leading provider of unified human capital management SaaS solutions for global businesses, announced today that the company’s customer service team has achieved its 12th consecutive certification from the Service Capability & Performance (SCP) Standards Certification program.
SAN DIEGO — Teradata Corporation (NYSE:TDC) today announced that its Customer Service Global Support Center has achieved certification for the sixth year against the rigorous requirements of the internationally recognized Service Capability and Performance (SCP) Standards. Teradata achieved certification after an extensive audit of service business operations. “We are extremely proud that the exemplary performance of the Teradata Global Support Center has once again been certified and recognized as best-in-class,” said Tom Stierle, Vice President, Global Customer Service Operations, Teradata. “The real beneficiaries of this performance are our customers – who can be assured the level of support they receive from Teradata is world-class.”
BEDFORD, MA (December 15, 2010) – Progress Software Corporation (NASDAQ: PRGS), a leading software provider that enables enterprises to be operationally responsive, announced today that its Global Field Operations (GFO) Customer Support organization has earned certification under the prestigious Service Capability & Performance (SCP) Standards. The SCP Standards quantify the effectiveness of customer support based upon a stringent set of performance standards and represent best practices in the industry.
DALLAS — November 11, 2010 — CompuCom Systems, Inc., the leading IT outsourcing specialist, announced today that its industry-leading Service Desk has achieved certification under the prestigious Service Capability & Performance (SCP) Support Standard for the 13th consecutive year. CompuCom achieved certification after an extensive audit of global Service Desk operations.
Websense, Inc. (NASDAQ:WBSN – News), a global leader in unified Web, data and email security solutions, today announced the TRITON™ solution Customer First initiative, a three-pronged program that includes: enhanced support, training and tools and education to help customers achieve the best security at the lowest total cost of ownership using the Websense TRITON solution. Further validating this initiative, Websense also announced today that Websense Technical Support Services organization has achieved certification under the prestigious Service Capability & Performance (SCP) Standards.
Advent is the Only Financial Services Software Firm to Achieve Certification in Both Client Support and Professional Services SAN FRANCISCO – March 30, 2010 – Advent Software, Inc. (NASDAQ: ADVS), a leading provider of software and services for the global investment management industry, today announced that its Investment Management Group (IMG) Client Support and Professional [...]
CompuCom Systems, Inc., the leading IT outsourcing specialist, today announced that its award-winning Service Desk offering has achieved certification under the prestigious Service Capability & Performance (SCP) Standards for the twelfth consecutive year. CompuCom achieved certification after an extensive audit of its global Service Desk operations in 2009. Representing best practices in the industry, SCP Standards quantify the effectiveness of client services based upon a stringent set of performance standards.
After completing a rigorous program, Harland Financial Solutions’ UltraData® Enterprise Group has renewed its certification for its Pleasanton, California location and achieved first time certification for its Des Moines, Iowa location under the Service Capability & Performance (SCP) Standards. Representing best practices in the industry, SCP Standards quantify the effectiveness of client services based upon a stringent set of performance standards. The California and Iowa locations underwent stringent audits, conducted by Service Strategies Corporation, in order to attain certification under the standards.
October 31, 2011 By Dave Jobling 1 Comment
December 1, 2011 By Greg Coleman Leave a Comment
October 31, 2011 By Dave Jobling 1 Comment
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