Course Gives Service Executives the Skills Necessary to Significantly Improve Service Operations and Deliver Profitable Growth
San Diego, CA (May 24, 2012) – Service Strategies Corporation, a leading provider of training and certification programs for technology services professionals, in cooperation with its European partner Noventum Service Management, today announced the availability of a new leadership course for service executives. The new course is the capstone to Service Strategies’ comprehensive service management training curriculum. Covering such key strategic areas as service innovation, service design, and service transformation, the course gives executives the skills to deliver sustained performance and profitable growth for their companies. The next session of the Service Executive Leadership course will be held the week of September 17th in San Diego, CA.
“The new Service Executive Leadership course rounds out our curriculum, which now includes training and certification courses for all roles within the service organization” said John Hamilton, president of Service Strategies. “By focusing on the strategy and management challenges that face executives in today’s economy, this new course will increase their knowledge, and help them drive significant improvement in their service operations.”
The course offers service executives the knowledge and insight necessary to design and manage the customer experience, improve both scalability and profitability and inspire employees. Topics covered include planning and strategy, developing a customer centric culture, the service factory, personalization of services and much more. Participants will prepare case studies and a service leadership project, which is presented at the closing session.
“With the economy moving into its next cycle, executives are under immense pressure to deliver profitable growth,” said Hilbrand Rustema, managing director of Noventum Service Management. ”The new leadership course will teach executives how to create a mature service capability that provides their customers with a unique branded experience, thereby ensuring value for money and brand loyalty.”
The Service Executive Leadership course is appropriate for management roles such as general manager, senior vice president, vice president, senior director, and director. Interested parties may request a course outline or register online for the session.
About Service Strategies Corporation
San Diego, CA based Service Strategies advances service excellence by providing training, consulting, certification and industry standards programs that ensure delivery of world-class customer service and support. Thousands of service professionals around the world have enhanced their skills through participation in the company’s training and certification courses. In addition, the world’s leading service providers have adopted Service Strategies’ Service Capability & Performance (SCP) Standards as their roadmap to service excellence and benchmark measure of success. For more information, visit www.servicestrategies.com.
About Noventum Service Management
Noventum Service Management is a European business partner of Service Strategies Corporation. The company specializes in strategic service management by helping companies differentiate their service business and add more value for their customers. Service offerings include service performance benchmarking, management consulting, training and knowledge-products for field service, customer support and professional services organizations. For more information, visit www.noventum.eu.
Vice President, Strategic Programs
Service Strategies Corporation
858.674.4864 – Corporate