Presentation from the 2014 Service Industry Summit
In this presentation from the 2014 Service Industry Summit, Michael Bielamowicz of Glory Global Solutions discussed the importance of creating a successful recruitment program for the service operation. With increasing customer demands, more complex technologies to support and a changing demographic within the services workforce, it is increasingly important to have a strong recruitment and employee development program in place. Michael highlighted the importance of ensuring your HR department has a strong focus on service, provided insights on where to find the best talent and discussed the use of competency frameworks to define attributes of successful service personnel.
About the Presenter
Executive Vice President – Glory Global Solutions
Michael Bielamowicz is responsible for guiding Glory Global Solutions’ hardware and software technology roadmap, creating product and software solutions that deliver real, measurable value for clients. He also leads the 1,300-member global Customer Services team, ensuring that clients receive the very best experience – every day. Mike has served in various roles including Senior Vice President – Customer Services, SVP – National Account Sales, Regional Vice President – USA West, and General Manager – California. Prior to joining the company in 1995, he spent 10 years in the electronic security industry with Kastle Systems, an innovator in outsourced security management, in various management roles. Mike received his BA degree from Rice University, Houston, Texas.