Rigorous independent evaluation showcases Teradata’s continued commitment to its customers
SAN DIEGO, California — Teradata (NYSE: TDC), the big data analytics and marketing applications company, today announced that the Teradata Customer Service Global Support Center earned certification for the tenth consecutive year. The certification was granted after an extensive on-site audit by the Service Strategies Corporation, an independent rating organization that administers the Service Capability and Performance (SCP) Support Standards. Teradata beat the audit benchmark in many of the categories and posted its best overall rating to date.
“We’re proud that Teradata Support Service operations, people, processes, and tools not only exceeded external SCP certification requirements once again, but they have surpassed our equally demanding internal measures of excellence,” said Dan Harrington, executive vice president, Global Consulting and Support Services, Teradata. “Teradata’s Support Services are an important piece of what we offer, and the experience and satisfaction of our customers are paramount when it comes to gauging success.”
Achieving certification under the SCP Standards requires comprehensive on‐site audits to confirm that companies meet the requirements of over 100 business elements such as corporate commitment and strategy, customer satisfaction, performance metrics, research and development interface, and other strategic areas of the service and support operation.
“The SCP Standards represent the benchmark of service excellence and are used by leading technology companies around the world,” said Greg Coleman, vice president of strategic programs for Service Strategies. “Teradata can be proud to be placed among industry leading service providers through their attainment of certification under the SCP Standards.”
The Service Capability & Performance (SCP) Standards are designed to improve the quality and effectiveness of technology service operations. Currently, over two hundred service organizations around the world are using the SCP Standards to improve their business operations and deliver top-quality service and support. The Service Strategies Corporation and a consortium of leading technology companies created the internationally recognized standards, which define best practices for delivering world‐class technology service and support, quantify performance levels, and establish a framework for continuous improvement.
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