After a rigorous 100-plus criteria evaluation, independent rating organization grants certification for eighth consecutive year.
SAN DIEGO, California – March 4, 2013 — Teradata, (NYSE: TDC), the leading analytic data solutions company, announced that for the eighth consecutive year its Teradata Customer Service Global Support Center has been recognized for its world-class performance by achieving certification under the internationally recognized Service Capability and Performance (SCP) Certification Standards. Teradata achieved certification after an extensive audit of service operations by Service Strategies Corporation, an independent rating organization and administrator of the standards program.
“With this certification, Teradata joins the elite ranks of approximately 200 leading global technology companies certified under the SCP Standards. We use this rigorous evaluation of our business to improve service to customers,” said Dan Harrington, executive vice president, Global Consulting and Support Services, Teradata. “The real beneficiaries of Teradata’s Global Support Center performance for eight consecutive years are our customers – they will receive world-class support.”
Achieving certification under the SCP Standards requires comprehensive on‐site audits to confirm that companies meet the requirements of over 100 business elements essential to delivering top quality service and support. The SCP Standards measure factors such as corporate commitment and strategy, customer satisfaction, performance metrics, research and development interface, and other strategic areas of the service and support operation. To maintain certification, companies must demonstrate their commitment to excellence through annual certification audits.
According to Harrington, “When companies go out to bid for analytic solutions or data warehousing vendors, they should consider the quality of the customer service. For the past eight years we have proven our commitment to service quality by maintaining certification under the SCP Standards. None of our competition can match this accomplishment. In addition, new vendors entering the market aren’t able to compete when it comes to providing exceptional, robust customer service.”
Service Strategies Corporation advances service excellence by providing training, consulting, certification, and industry standards programs that ensure delivery of consistent, high-quality service and support. Service Strategies applies a proven benchmark process to its programs that measures and drives effectiveness for continuous service improvement. The world’s leading service and support providers use Service Strategies’ Service Capability and Performance (SCP) Standards as a roadmap for service excellence and a qualitative and quantitative measure of success.
Service Strategies Corporation and a consortium of leading technology companies created the internationally recognized standards, which define best practices for delivering world‐class technology service and support, quantify performance levels, and establish a framework for continuous improvement. Certified companies must continue to demonstrate their performance and commitment to excellence through annual certification audits.
For more information about SCP Certification visit: http://servicestrategies.com/scp-standards/scp-certified-companies/
Teradata Corporation (NYSE: TDC) is the world’s leading analytic data solutions company, focused on integrated data warehousing, big data analytics, and business applications. Teradata’s innovative products and services deliver data integration and business insight to empower organizations to make the best decisions possible for competitive advantage. Visit teradata.com for details.