Become a Top Performing Service Account Manager
In this highly-interactive workshop participants will learn the skills to become a top performing account manager and have the confidence to deal effectively at all levels within their accounts They will be provided the proven tools that will accelerate building trust while effectively managing relationships both within their accounts and within their own organization. Attendees will have the chance to plan and practice real-life situations with their key accounts.
How Attendees Benefit
- Understand the four core competencies of top performing Account Managers
- Handle escalations effectively and efficiently
- Understand the customer’s buying process
- Establish trust to build strong client relationships
- Balance customer versus company advocacy
- Learn to persuade others beyond your control
- Learn and practice usage of six key account management tools
Who Should Attend
- Support and technical account managers
- Service and support escalation managers
- Anyone tasked with providing support for important accounts
Private Classes
You may schedule a private class at your site for up to 15 participants from your company. This facilitation-style class offers exercises and discussions tailored to your company’s needs as well as job aides for future use on the job.
Learn MorePublic Classes*
Instructor-led public classes are offered at various sites throughout the year for a maximum of 15 participants per class. The input and idea sharing among attendees adds additional value to the class. Professional, certified instructors with extensive support industry experience lead the classes.
Register OnlineOnline Classes
Our new online learning option for our Account Management for Support training program provides a six week course that covers the same content as our public workshop, but in an online learning environment. The online option works great for distributed teams, helps minimize travel expenses and allows the staff to arrange training time around their busy schedules.
Learn More* Cancellation Policy: Any changes or cancellations to a training class less than 7 days prior to the scheduled dates will result in a charge equal to 100% of the class fee. Any changes or cancellations made to a training class from 8-14 days before the course will result in a charge equal to 50% of the class fee. Any substitutions, changes, or cancellations made more than 14 days in advance of the scheduled course will not result in an additional charge.
