Each of our courses are designed specifically for customer service, technical support and field service professionals. The courses develop skills that are directly transferable to the work service professionals engage in on a daily basis. Service Strategies facilitates the transfer of skills to students in several ways, such as:
- Tailoring class exercises to real world situations your team encounters
- The use of role playing exercises and case studies to apply the skills in class
- By offering a “Making It Stick” workshop to hep managers develop evaluation and follow-up plans
- By offering a “Keeping It Fresh” online follow-up course for targeting post-training skills and behaviors
Service Representative
This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer perception and loyalty. In today’s competitive market, superior customer service is critical to continued success for any service organization.
Learn MoreSupport Professional
This 2-day course trains support professionals in the customer skills necessary to deliver quality services in today’s complex support environment. This program can provide the distinction that sets individuals and companies apart as the best in the technology support industry. The Support Professional course teaches practical skills in effective communication, telephone and online professionalism, questioning techniques, and teamwork, among others.
Learn MoreSupport Specialist
This 2-day course is for professionals with advanced experience and skills in support services. The course focuses on advanced problem resolution techniques, communicating with difficult customers, negotiating strategies, metrics, knowledge management, mentoring, project management and teamwork. Participants find that the course builds on previous support specific programs and prepares them for a role of senior support analyst/engineer.
Learn MoreField Service Professional
This blended learning course will teach both experienced and new field service engineers unique customer service skills to ensure success in their high expectation and complex environment. Developed specifically for the technical field engineer, Field Service Professional provides interactive online learning with on-the-job tools for the field engineer combined with a skills reinforcement module for the field manager.
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