On Demand Webinar Hosted by Service Strategies
Whatever you call them (Resident SAMs, Embedded Engineers, On-site Smart Folks), Resident Engineers (RE’s) have a huge impact on the satisfaction and loyalty of your most important customers as well as a great opportunity to bring in loads of profitable revenue.
These key people already have professional trust based upon their technical know how. All it takes is a small shift in mindset coupled with some vital soft skills to create the personal trust needed to better help their customers be even more successful. In this fast-paced, webcast you will learn:
This informative session hosted by Service Strategies featured Dr. James “Alex” Alexander. Alex is a services pundit and business partner of Service Strategies who has worked with many organizations that employ resident engineers, sharing strategic insights and developing tactical skills.
Dr. James “Alex” Alexander
Founder – Alexander Consulting
James “Alex” Alexander, Ed.D, is the founder of Alexander Consulting, a management consultancy that helps product companies create and implement services strategies. He researches, publishes, trains, and speaks on the critical issues services leaders face. Alex has authored or co-authored over 80 articles, three white papers, five research reports, and three books and has taught at universities in the U.S., Europe, and Mexico.
Title: Building Brilliant Resident Engineers
Broadcast Date: Thursday, December 12, 2013