ALAMEDA, Calif. – May 28, 2015 – Wind River®, a global leader in delivering software for the Internet of Things (IoT), today announced that its customer support organization has achieved certification under the Service Capability & Performance (SCP) Standards for the ninth consecutive year.
The SCP Standards quantify the effectiveness of customer support and services based upon a stringent set of performance criteria and represent the best practices in the industry. Wind River achieved certification after extensive audits of its customer support operations.
“The ability to consistently meet SCP’s esteemed support standards year after year speaks to the dedication and commitment of our customer support team,” said Scott Engle, vice president of customer experience group at Wind River. “As the benchmark is raised every year, Wind River must continually improve our organization to earn certification. Meeting these standards not only provides a means to measure our success, it confirms our ability to meet and exceed the increasingly complex support needs of our customers.”
“The SCP Standards represent the benchmark of service excellence and are used by leading technology companies around the world,” said Greg Coleman, vice president of strategic programs for Service Strategies. “Wind River can be proud to be placed among industry leading service providers through their attainment of certification under the SCP Standards.”
The SCP Standards are designed to improve the quality and effectiveness of technology service operations. Service Strategies Corporation and a consortium of leading technology companies created the internationally recognized standards, which define best practices for delivering world‐class technology service and support, quantify performance levels and establish a framework for continuous improvement. Certified companies must continue to demonstrate their performance and commitment to excellence through annual certification audits.
About Wind River
Wind River, a wholly owned subsidiary of Intel Corporation (NASDAQ: INTC), is a global leader in delivering software for the Internet of Things. The company has been pioneering computing inside embedded devices since 1981, and its technology is found in more than 2 billion products. Wind River offers a comprehensive portfolio of solutions for addressing the system-level challenges and opportunities of IoT that is backed by world-class global professional services, award-winning customer support, and a broad partner ecosystem. Wind River delivers the software and expertise that enables the innovation and deployment of safe, secure, and reliable intelligent systems. To learn more, visit www.windriver.com.