Contributed by Aspen Technology Aspen Technology (AT) implemented the Read Now
Archives for 2004
Participation in Beta Testing – Sage Software
Contributed by Sage Software The BusinessWorks CSS department plays an Read Now
Documented Service Levels for Customers – Landmark Graphics
Contributed by: Landmark Graphics To ensure customer satisfaction, Read Now
Documented Job Descriptions – Sage Software
Contributed by: Sage Software Each position in the BusinessWorks Read Now
Individual Staff Training Plan – Cognos Incorporated
Contributed by: Cognos Incorporated The Cognos support team has Read Now
Satisfaction tied to Staff Performance – Sage Software
Contributed By: Sage Software In Sage BusinessWorks Customer Support Read Now
Preparing for an SCP Audit
By: Steve Brand, SGSA Preparing for a Service Capability & Read Now
Technical Account Management and Customer Profile Management
By: Stuart Freemantle - Nokia Read Now
Ensuring Quality Support by Measuring Quality of Responses
By: Mike Meyers & Robin Rea - CompuCom Systems Read Now
E Service Effectiveness
By: Darren Johnson - McKesson Read Now
Social Media
FacebookTwitterGoogle +YoutubeLinkedin