By: Mel Gadd - PeopleSoft Inc. This presentation will outline Read Now
Archives for 2004
Creating Customer Self Sufficiency
By: Neeti Seth - Mercury Customers want, and expect to be Read Now
Excellence in Customer Satisfaction Surveying
By: EMC This presentation will describe the role of the EMC Customer Read Now
The Assessment Centre – An Alternative Approach to Hiring
By: Nigel Crabb & Sarah Chancellor - Cognos The quality of Read Now
The Service-Profit Chain
By: Ottmar M. Hoehenberger - Trend Micro Trend Micro in Germany has been Read Now
India – Good cop/bad cop?
By: Dave Winpenny, VERITAS The past 12 months have seen Read Now
Proactive – Reactive Support, Which is More Important?
By: Nokia Most if not all support organizations are looking for ways to Read Now
Support Readiness Planning for Enterprise Software Companies
By: Mike Bourn - FileNet The Support Readiness management process Read Now
Best Practices in Implementing a Responsive Traning Program
By: Vertex This session will discuss training developement and delivery Read Now
Knowledge Management Process – Lawson Software
Contributed by: Lawson Software Knowledge Management became a focal Read Now
Social Media
FacebookTwitterGoogle +YoutubeLinkedin