By: Jim Jones - Wind River Systems While most executives will Read Now
Archives for 2006
Transforming into a Solution Focused Global Support Organization – Optimizing Global Support
By: Zelda Garrison-Desany - EMC Corporation Global support models Read Now
Customer Satisfaction Without Compromise
By: Service Strategies Headquartered in Costa Mesa, Calif., FileNet Read Now
Is it Better to Let Customers Hold for Service?
By: Ben Stephens, Service Strategies With cost pressures throughout the Read Now
Participation in Product Release – McKesson Corporation
Contributed by: McKesson Corporation The HealthQuest business unit Read Now
Documented Severity Scheme – Cognos
Contributed by: Cognos Incorporated Cognos Global Customer Support has Read Now
Setting Customer Expectations – Cognos
Contributed by Cognos Cognos Global Customer Support has developed a Read Now
Pro-Active Notification to Customers – Sage Software
Contributed by: Sage Software Sage Software BusinessWorks customers are Read Now
Setting Customer Expectations – Compucom Systems
by Compucom Systems, Inc. Link to a brief description of the company and Read Now
Employee Recognition Programs – Sage Software
Contributed by: Sage Software Employee recognition is a vital factor in Read Now
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