Customer Support Benchmark Study – How Does Your Organization Measure Up?
Service Strategies is conducting a Customer Support Benchmark Study to benchmark service and support performance within technology companies and others supporting technology enabled products. Areas of focus include service offerings, customer experience management, employee development, service operations, performance measures, technology, eService as well as the future service business outlook for participating companies.
The research will provide a gauge of how companies are currently performing in delivering support services to their clients. We conducted a similar study on field services earlier this year. The Field Service Benchmark study is available here. The studies also help to provide a gauge as to how companies are performing versus industry standards and will contribute to the evolution of our Service Capability & Performance (SCP) Standards framework.
We invite you to participate in this Customer Support Benchmark Study and in appreciation of your contribution, we will provide you a free summary of the survey results.
As with all of our research studies, responses will remain confidential and will only be used to send you a summary of the results. The benchmark survey should take no more than 15 minutes to complete. We appreciate your participation and look forward to sharing the results with you.