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DTSTART;VALUE=DATE:20170725
DTEND;VALUE=DATE:20170727
DTSTAMP:20260410T070431
CREATED:20160714T002210Z
LAST-MODIFIED:20170623T155646Z
UID:7391-1500940800-1501113599@servicestrategies.com
SUMMARY:Strategic Account Management Course
DESCRIPTION:Become a Top Performing Strategic Account Manager\nThe Strategic Account Management workshop provides support and technical account managers with the relationship skills and account management tools they need to proactively increase customer loyalty\, generate new business and accelerate their confidence. \nIn this highly-interactive workshop participants will learn the skills to become a top performing Strategic Account Manager and have the confidence to deal effectively at all levels within their accounts. They will be provided the proven tools that will accelerate building trust while effectively managing relationships both within their accounts and within their own organization. Attendees will have the chance to plan and practice real-life situations with their strategic accounts. \nHow Attendees Benefit\n\nUnderstand the four core competencies of top performing Strategic Account Managers\nHandle escalations effectively and efficiently\nUnderstand the customer’s buying process\nEstablish trust to build strong relationships with key accounts\nBalance customer versus company advocacy\nLearn to persuade others beyond your control\nLearn and practice usage of six key account management tools\n\nWho Should Attend\n\nSupport and technical account managers\nService and support escalation managers\nAnyone tasked with managing strategic accounts\n\nREGISTER\n  \n 
URL:https://servicestrategies.com/event/strategic-account-management-workshop/
LOCATION:Metro State University\, 5660 Greenwood Plaza Blvd. Suite 100\, Greenwood Village\, CO\, 80111\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20170622T080000
DTEND;TZID=America/Los_Angeles:20170622T090000
DTSTAMP:20260410T070431
CREATED:20170530T210743Z
LAST-MODIFIED:20170530T213141Z
UID:7670-1498118400-1498122000@servicestrategies.com
SUMMARY:Five Answers to Help You Develop New IoT & Data-Driven Services (Webinar)
DESCRIPTION:Join us on Thursday\, June 22nd at 8:00 AM Pacific for this complimentary Webinar hosted by Service Strategies. \nRegister Now\n  \n \nThe Internet of Things (IoT) is a game changer in the manufacturing industry. It enables completely new business models\, which are not only valuable to customers\, but also can provide cost savings to the companies that deploy them. Therefore most manufacturers want to leverage IoT to  drive profitable growth\, but the key question is how?  \nMany companies have attempted IoT initiatives\, with some achieving results\, many such initiatives get stranded along the way. Often due to a lack of either internal support\, or that from customers. Surprisingly technology never seems to be the show stopper. Sounds familiar?  \n  \n  \n  \nIn this session\, Hilbrand Rustema of Noventum Service Management will share insights into how you can successfully set up and drive IoT innovations\, specifically answering five key questions: \n\n How do I get started and keep momentum?\nWho should I involve? and why?\nWhat makes a balanced portfolio of opportunities?\nHow do I translate conceptual ideas into practice?\nHow do I manage risk and optimize my ROI?\n\nConsidering the disruptive nature of IoT\, we will discuss the impact these innovations can have on manufacturing organizations\, touch upon common pitfalls and explain how you can avoid them. \nRegister Now\n  \n 
URL:https://servicestrategies.com/event/iot-initiatives/
LOCATION:Online
CATEGORIES:Webinars
ORGANIZER;CN="Service Strategies":MAILTO:info@servicestrategies.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20170608T090000
DTEND;TZID=America/Los_Angeles:20170608T090000
DTSTAMP:20260410T070431
CREATED:20170519T200329Z
LAST-MODIFIED:20170519T201156Z
UID:7667-1496912400-1496912400@servicestrategies.com
SUMMARY:Unstructured Data Analytics for Customer Service (Webinar)
DESCRIPTION:Join us on Thursday\, June 8th at 9:00 AM Pacific for this complimentary\, 45 minute Webinar hosted by Service Strategies. \n  \nRegister Now\nUnstructured Data Analytics for Customer Service – Getting beyond the “WHAT” to understand the “WHY”\n\nUnstructured data can account for roughly 80-90% of the data in a service organization. This unstructured data includes customer feedback\, knowledge base search strings\, case notes\, and service resolution details. The other 10-20% of the data in a service organization is structured data. Companies use structured data for the majority management reporting. \nStructured data can help you quickly determine critical business measurements to understand WHAT is going on in your business. However\, structured data rarely contributes to explain WHY you are experiencing the results. For example: \n  \n\nThe WHAT: Your customer satisfaction report uses structured data to indicate a Net Promoter Score (NPS) this month of 73%\nThe WHY: The report fails to tell you why you have an NPS score of 73% and why the score dropped from the previous month\n\nHistorically\, the only way to discover the WHY in both these scenarios was through a manual process of reading survey comments and case notes\, which takes a significant amount of time and often produces inaccurate results. \nUnstructured data analytics provides a solution that can help you more quickly get to the “WHY.” Companies adopting unstructured data analytics can gain a competitive advantage by understanding why their organization’s performance is changing and more quickly adjust to address the issues. \nIn this 45-minute webinar\, we will introduce innovative techniques that enable service organizations to automate the review of unstructured data. This webinar is a must-attend for those interested in analyzing their unstructured service data. We’ll share valuable insights and a fresh approach to data analytics. \n  \nRegister Now\n  \n 
URL:https://servicestrategies.com/event/unstructured-data-analytics-customer-service/
LOCATION:Online
CATEGORIES:Webinars
ORGANIZER;CN="Service Strategies":MAILTO:info@servicestrategies.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20170515
DTEND;VALUE=DATE:20170520
DTSTAMP:20260410T070431
CREATED:20170421T000226Z
LAST-MODIFIED:20170421T190937Z
UID:7643-1494806400-1495238399@servicestrategies.com
SUMMARY:Team Leadership Virtual Course
DESCRIPTION:Three Part Instructor-Led Online Training Course\nThe Online Team Leadership Course equips team leaders\, supervisors and managers with the skills they need to successfully develop high performing teams. Participants will learn how to provide effective feedback\, use structured coaching processes\, address performance issues and be introduced to situational leadership strategies. The three part course includes the following sessions: \n\nSession 1 – Understanding Team Development\nSession 2 – Understanding Your Team Members\nSession 3 – Coaching Your Team Members\n\nThe course includes three 90 minute sessions spread over three days within the week the course is offered\, typically a Monday\, Wednesday and Friday. Attendees are asked to complete some brief pre-work activities and then participate in the 90 minute virtual classroom sessions. During each session\, the instructor will cover key concepts\, engage the attendees in discussing their real world situations and answer any questions that come up. \nUpon completion of the three part course\, each student will have the option to engage in a private 30-minute coaching session with the instructor to help them apply the material to their real world team environment. \n  \nREGISTER\n  \nOnline Team Leadership Course Details\nSession 1: Understanding Team Development\nTeams go through predictable stages of team development\, and different types of leadership are needed at each stage. We will explore the characteristics of each stage and list the various leadership skills required to help a team progress to the next stage. We will also identify what stage your team is in so you’ll be able to pull from the broad range of leadership capabilities to meet the needs of the team. \nKey Concept:  Forming\, Storming\, Norming\, Performing \n\nPre-Session Activitiy: Read “Stages of Team Development” handout\n\nSession 2: Understanding Your Team Members\nWe will introduce and apply a strategic/situational leadership theory\, which suggests that the leadership approach or style one uses is contingent upon the leader\, the employee AND the situation. You will learn how to change your leadership strategy to fit the employee’s capacity and needs. \nKey Concept:  Instruct\, Coach\, Relate\, Delegate \n\nPre-Session Activity: Complete an online Strategic Leadership Assessment.\nTailored report will be available to students immediately upon completion of the assessment.\n\nSession 3: Coaching Your Team Members\nParticipants will learn how to effectively provide feedback to individuals as well as use a structured coaching process to correct performance issues identified with team members. \nKey Concept: Neutral Feedback and Coaching Analysis \n\nPre-Session Activity: Read selected chapter in “Coaching For Improved Work Performance” (included in registration)\n\nWho Should Attend\nThe online Team Leadership Course is perfect for team leaders\, supervisors and even new managers. The course can also provide a refresher for experienced managers leading larger teams. \n\nTeam Leaders\nSupervisors\nManagers
URL:https://servicestrategies.com/event/online-team-leadership-course/
LOCATION:Virtual Online Instructor-Led
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20170504T090000
DTEND;TZID=America/Los_Angeles:20170504T093000
DTSTAMP:20260410T070431
CREATED:20170420T201029Z
LAST-MODIFIED:20170420T201443Z
UID:7639-1493888400-1493890200@servicestrategies.com
SUMMARY:Lead Your Service Organization with Confidence and Purpose (Webinar)
DESCRIPTION:Register Now\nService Leadership Webinar – Join us on Thursday\, May 4th at 9:00 AM Pacific for this complimentary webinar hosted by Service Strategies.\n \n  \nAs the service industry evolves\, service leaders must also advance their skills to remain viable in an ever-changing and competitive business landscape. \nFor almost two decades\, Service Strategies has been providing superior training for service staff\, supervisors\, and managers. We are now pleased to announce a brand new and innovative course specifically designed for Service Leaders and Executives to help them unleash their full potential. \nIn this session we will preview the concepts included in the new course\, which was created to provide service leaders with the tools needed to fully develop and execute on a comprehensive service strategy for their organization. Some of the leadership topics that will be covered include: \n\nCommunication skills for setting an appropriate tone that will unlock employee engagement\, buy-in\, and commitment\nTools to help you analyze your service business\, develop a plan\, and make more impactful service strategy decisions\nEssential leadership skills to help you develop the people around you so you can execute on a service transformation\n\nJoin us for this sneak peek of the agenda and content from this exciting new course. You’ll find value in the content and enjoy the crisp\, to-the-point presentation. If you are a service leader looking to advance your career this service leadership webinar is a MUST attend. \n  \nRegister Now\n  \n 
URL:https://servicestrategies.com/event/service-leadership-webinar/
LOCATION:Online
CATEGORIES:Webinars
ORGANIZER;CN="Service Strategies":MAILTO:info@servicestrategies.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20170420T090000
DTEND;TZID=America/Los_Angeles:20170420T093000
DTSTAMP:20260410T070431
CREATED:20170404T001829Z
LAST-MODIFIED:20170420T174404Z
UID:7609-1492678800-1492680600@servicestrategies.com
SUMMARY:Turning Technical Experts into Brilliant SAMs (Webinar)
DESCRIPTION:Join us for this complimentary webinar titled Turning Technical Experts into Brilliant SAMs. Hosted by Service Strategies. \nRegister Now \n  \n \nBeing technology savvy is no longer enough! Customer’s needs and wants\, expectations and demands are escalating and the very best SAM’s are thinking and acting differently…are yours? In this fast-paced\, research-based\, experience-laced session you will learn: \n\nThe business evolution elevating the importance of the role of the SAM.\nWhat brilliant SAMs do that others don’t.\nThe 5 steps to becoming a pro-active\, strategic-thinking\, relationship-building\, value-creating brilliant SAM.\nWhy the brilliant SAM is vital to driving customer success.\n\nBoldly Be Brilliant. Join us for this informative session featuring special guest Dr. James “Alex” Alexander. You’ll find relevance in the topics\, value in the content and enjoy the crisp\, to-the-point presentation. Don’t miss this informative Webinar. \nThursday April 20th @ 9:00 AM Pacific \nRegister Now\n  \nLearn More About Strategic Account Management Training \n  \n 
URL:https://servicestrategies.com/event/turning-technical-experts-into-brilliant-sams/
LOCATION:Online
CATEGORIES:Webinars
ORGANIZER;CN="Service Strategies":MAILTO:info@servicestrategies.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20170406T100000
DTEND;TZID=America/Los_Angeles:20170406T150000
DTSTAMP:20260410T070431
CREATED:20170309T215844Z
LAST-MODIFIED:20170309T221716Z
UID:7581-1491472800-1491490800@servicestrategies.com
SUMMARY:Service Executive Forum
DESCRIPTION:Invitation Only Forum for Service Executives\nService Strategies is sponsoring a Service Executive Forum in Palo Alto\, CA on April 6th. The session\, which will be hosted by Cloudera \, brings together service executives interested in sharing their insights and discussing the issues and trends affecting their business. The event provides an opportunity to engage with your peers in the industry and network on topics important to your business. \nThe theme of the event will center on the topic of Customer Success… but will allow topics on any service-related issues you’d like to discuss with your professional peers. Examples of topics already suggested include: \n  \n\nWhat’s best way to automate your Customer Experience program?\nHow do you manage Customer Intelligence from multiple sources?\nHow are you adapting your strategies to handle Cloud based products and services?\nIs there an optimal organizational structure to drive Customer Success in a software or cloud business?\nWhat are best practices and metrics at leading software and SaaS providers for deployment\, adoption\, and Customer Success?\n\nWho Should Attend \nService Executives from technology companies in the Bay Area (or farther afield).  More specifically\, those involved in shaping the strategic direction of their services organization.  Because titles vary from company to company\, it’s not unusual to also have Directors or even Senior Managers in the room.  The idea is to help crystallize your thinking by sharing ideas\, strategies\, and experiences with your professional peers. \nEvent Cost \nThere are no fees associated with this invitation only Service Executive Forum. Lunch will be provided to all attendees. \nThe event is limited to 16 participants. Contact Us if you are interested in attending. \n  \n 
URL:https://servicestrategies.com/event/service-executive-forum/
LOCATION:Cloudera Inc.\, 1001 Page Mill Rd\, Building 3\, Palo Alto\, CA\, 94305\, United States
CATEGORIES:Conferences
ORGANIZER;CN="Service Strategies":MAILTO:info@servicestrategies.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20161103T090000
DTEND;TZID=America/Los_Angeles:20161103T100000
DTSTAMP:20260410T070431
CREATED:20160927T232949Z
LAST-MODIFIED:20160929T210657Z
UID:7467-1478163600-1478167200@servicestrategies.com
SUMMARY:Webinar -  From Frontline Staff to Brilliant Customer Success Team
DESCRIPTION:Customer Success Webinar\nFrom Frontline Staff to Brilliant Customer Success Team\nJoin us on Thursday\, November 3 at 9:00 a.m. Pacific for this complimentary webinar hosted by Service Strategies. REGISTER NOW \nDo you or your team touch the customer (e.g.\, SAM\, field service engineer\, professional services consultant\, support engineer\, system architect\, business development professional\, account manager\, etc.)? If so\, you will find your time well spent learning how to propel their performance forward. \nWhether a traditional on-premise company or a cloud-based subscription business\, supplier success requires delivering customer success. For the customer to have the necessary brilliant experiences that lead to customer success\, your frontline personnel have to perform brilliantly as part of the customer success team. \nIn this fast-paced\, research-based\, and field-proven session you will learn: \n\nThe key actions required to transition traditional frontline personnel into a brilliant customer success team.\nThe new requirements of marketing\, selling\, servicing\, and supporting customer success.\nThe five capabilities of the customer success team and how those capabilities vary at each of the six touch point steps.\nSimilarities and differences of the traditional versus the subscription model.\nThree common worst practices that screw things up.\n\nJoin us for this informative session featuring special guest Dr. James “Alex” Alexander. You’ll find relevance in the topics\, value in the content and enjoy the crisp\, to-the-point presentation. Don’t miss this informative Webinar. \nREGISTER NOW \n 
URL:https://servicestrategies.com/event/webinar-frontline-staff-to-customer-success-team/
CATEGORIES:Webinars
ORGANIZER;CN="Service Strategies":MAILTO:info@servicestrategies.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20161005
DTEND;VALUE=DATE:20161006
DTSTAMP:20260410T070431
CREATED:20160312T095820Z
LAST-MODIFIED:20160907T013441Z
UID:7006-1475625600-1475711999@servicestrategies.com
SUMMARY:2016 Service Industry Summit
DESCRIPTION:Join us in San Diego on October 5th and 6th for the 2016 Service Industry Summit.\nREGISTER NOW\n  \nThe Service Industry Summit event brings together industry leaders dedicated to the evolution of technology service and support. Discover how to navigate the challenges of a changing service landscape and prepare your organization for success. \nYou will learn from industry leading service organizations\, share best practices and discuss the latest issues and trends critical to your business. Our Service Industry Summit events are geared towards service leaders of all levels and provide a unique opportunity to network with your peers\, receive expert advice and discuss issues critical to your service business. View the agenda below for details of the speakers\, sessions and workshops. \nTopics slated for discussion include:\n \n\nPerspectives on the Global Technology Service Industry\nNew and Evolving Global Support Models\nEffective Customer Experience Management\nLinking Customer Feedback to Operational Improvement\nCreating an Effortless Web Support Experience\nAnd more…..\n\nIn addition to best practices presentations\, the event includes an Executive Forum session where service leaders will discuss the latest issues and trends affecting their businesses\, and\, a Customer Success Workshop that will provide the tips\, tricks and tools that service leaders need to transform their organizations into customer success superstars. \nEvent Cost \nFull Event – $995.00 (includes executive forum or workshop and the Summit day)\nWorkshop Only $695.00 (includes executive forum or workshop only) \n  \nREGISTER NOW\nSponsor \n \n  \n 
URL:https://servicestrategies.com/event/service-industry-summit-2016/
LOCATION:Omni Hotel San Diego\, 675 L Street\, San Diego\, CA\, 92101\, United States
CATEGORIES:Conferences
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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20160901T090000
DTEND;TZID=America/Los_Angeles:20160901T100000
DTSTAMP:20260410T070431
CREATED:20160815T182019Z
LAST-MODIFIED:20160815T190914Z
UID:7442-1472720400-1472724000@servicestrategies.com
SUMMARY:Brilliant Customer Success Webinar
DESCRIPTION:Brilliant Customer Success\nTransitioning Tips and Techniques for Top Performance\nJoin us on Thursday\, September 1st at 9:00 AM Pacific for this complimentary webinar hosted by Service Strategies. Whether a traditional product company or one that offers cloud-based subscriptions\, suppliers that deliver brilliant customer success reap both higher profits and deeper loyalty than organizations that don’t.  In this energetic webinar you and your team will gain a deeper understanding of the key issues\, opportunities\, and appropriate actions required to transition your organization to customer success. \n \nSome of the key concepts from the session include: \n\nWhat’s so different about customer success?\nHow to assess your current organization readiness for CS.\nRequired changes needed in Leadership\, Performance Systems\, Touch Point Management and Customer Impact.\nEstablishing the meaningful metrics that matter most.\nThe pivotal pitfalls that prevent performance\, and ways to avoid them.\nLeveraging CS to notch up the notoriety of you and your team.\nThe need for speed—why on-boarding starts hour one of day one.\nHow to get the Big Dogs (your execs) off the porch.\n\nJoin us for this informative session featuring special guest Dr. James “Alex” Alexander. You’ll find relevance in the topics\, value in the content and enjoy the crisp\, to-the-point presentation. Don’t miss this informative Webinar. \nRegister Now\n 
URL:https://servicestrategies.com/event/brilliant-customer-success-webinar/
CATEGORIES:Webinars
ORGANIZER;CN="Service Strategies":MAILTO:info@servicestrategies.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20160623T090000
DTEND;TZID=America/Los_Angeles:20160623T100000
DTSTAMP:20260410T070431
CREATED:20160420T193528Z
LAST-MODIFIED:20160623T182911Z
UID:7279-1466672400-1466676000@servicestrategies.com
SUMMARY:Managing Virtual Service Teams
DESCRIPTION:Complimentary Webinar on Managing Virtual Service Teams\nJoin us on Thursday\, June 23rd at 9:00 AM Pacific for this complimentary\, one-hour webinar on Managing Virtual Service Teams. Hosted by Service Strategies. \nManaging highly skilled technical professionals out of a central office is difficult enough\, however when we have to manage remote staff across geographical regions\, including international territories\, management becomes a lot more complex. Newer technologies do help to enable virtual team communications\, but they don’t address the underlying human conditions that determine virtual team effectiveness. \nThis webinar will examine the “three dimensions” of virtual teams and explore how the level of trust impacts the speed and cost of doing business. In addition\, we will discuss the key differences across High and Low context cultural spectrums\, review the 10 key things that technical professionals need from their managers and conclude with recognizing the value of creating virtual team communication protocols. \nJoin us for this informative session featuring John Hamilton\, president of Service Strategies. You’ll find value in the content and enjoy the crisp\, to-the-point presentation. If you manage remote technical employees\, this webinar is a MUST attend. \n  \nView the Webcast\n  \n 
URL:https://servicestrategies.com/event/webinar-managing-virtual-service-teams/
CATEGORIES:Webinars
ORGANIZER;CN="Service Strategies":MAILTO:info@servicestrategies.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20160525T090000
DTEND;TZID=America/Los_Angeles:20160525T100000
DTSTAMP:20260410T070431
CREATED:20160511T220929Z
LAST-MODIFIED:20160511T224328Z
UID:7360-1464166800-1464170400@servicestrategies.com
SUMMARY:Customer Success - Managing the Customer Experience for Loyalty and Profit
DESCRIPTION:Complimentary Webinar on Managing the Customer Experience for Loyalty and Profit\nJoin us on Wednesday\, May 25th at 9:00 AM Pacific for this complimentary webinar hosted by Service Strategies \nWhether a traditional product company or one that offers cloud-based subscriptions\, suppliers that deliver customer success reap both higher profits and deeper loyalty than organizations that don’t. For organizations in complex\, competitive environments\, building customer success may not be an option\, but a requirement…a mandate for survival\, demanding some behaviors and philosophies quite different than traditional ways of doing business. \nIn this one-hour interactive webinar\, we will explore the results of a recent Customer Success research study conducted jointly by Service Strategies and Dr. James  “Alex” Alexander. Executives will find value in exploring: \n\nA clear definition of customer success\nCore customer success practices and benchmarks\nHow to avoid common implementation challenges\nHow\, why\, where and when the customer experience contributes to customer success.\n\nJoin us for this informative session featuring special guest Dr. James “Alex” Alexander. You’ll find relevance in the topics\, value in the content and enjoy the crisp\, to-the-point presentation. Don’t miss this informative Webinar.\n  \nRegister Now\n 
URL:https://servicestrategies.com/event/customer-success-managing-customer-experience-loyalty-profit/
CATEGORIES:Webinars
ORGANIZER;CN="Service Strategies":MAILTO:info@servicestrategies.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20160518T080000
DTEND;TZID=America/Los_Angeles:20160519T170000
DTSTAMP:20260410T070431
CREATED:20160420T215904Z
LAST-MODIFIED:20160504T000844Z
UID:7290-1463558400-1463677200@servicestrategies.com
SUMMARY:2016 Joint Service Symposium
DESCRIPTION:“The Three Cs for Success – Customer\, Company and Community” \n\nService Strategies  is pleased to announce our sponsorship of the Service Consortium’s Annual Symposium.  We will be hosting the event’s cocktail reception on Wednesday evening\, May 18th at the Chicago Marriott Northwest hotel.  The symposium is a two day event that provides an excellent opportunity to connect and collaborate with your peers in the service industry. The agenda includes thought-provoking speakers\, a debate on “Self Support\, Friend or Foe?” and interactive sessions on a range of topics relevant to B2B and B2C customer support. The Consortium has also negotiated special hotel rates at the Chicago Marriott Northwest. \nLearn More about the 2016 Joint Service Symposium \nLocation: Northern Illinois University Conference Center\, Hoffman Estates\nEvent Hotel: Chicago Marriott Northwest\, Hoffman Estates\, Illinois\nDate: May 18 – 19\, 2016 (Kick-off dinner Tuesday evening\, May 17)\nConnect. Collaborate. Learn. \nAs a sponsor\, Service Strategies can offer you a special discounted rate of $399 for the event.\n(Regular fee is $599). \nRegister Here\n  \nAbout The Service Consortium  \nThe Service Consortium was founded by three membership organizations: The Association of Support Professionals (ASP)\, the Society for Service Executives (SSE)\, and the National Association of Service Managers (NASM).  The Consortium’s mission is to create additional value for the service industry in general and our members in particular. We do this through education\, research\, and networking.  Currently\, the Consortium partners participate in the Annual Joint Service Symposium\, an event that combines the opportunity to learn and network in an educational setting. This event is available to members and non-members. Members of these Associations are able to attend the Symposium at discounted rates\, and have input into the content of the programs and sessions. \n  \n 
URL:https://servicestrategies.com/event/service-consortium-symposium/
LOCATION:Northern Illinois University Conference Center\, 5555 Trillium Blvd\, Hoffman Estates\, IL\, 60192\, United States
CATEGORIES:Partner Events
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