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UID:7279-1466672400-1466676000@servicestrategies.com
SUMMARY:Managing Virtual Service Teams
DESCRIPTION:Complimentary Webinar on Managing Virtual Service Teams\nJoin us on Thursday\, June 23rd at 9:00 AM Pacific for this complimentary\, one-hour webinar on Managing Virtual Service Teams. Hosted by Service Strategies. \nManaging highly skilled technical professionals out of a central office is difficult enough\, however when we have to manage remote staff across geographical regions\, including international territories\, management becomes a lot more complex. Newer technologies do help to enable virtual team communications\, but they don’t address the underlying human conditions that determine virtual team effectiveness. \nThis webinar will examine the “three dimensions” of virtual teams and explore how the level of trust impacts the speed and cost of doing business. In addition\, we will discuss the key differences across High and Low context cultural spectrums\, review the 10 key things that technical professionals need from their managers and conclude with recognizing the value of creating virtual team communication protocols. \nJoin us for this informative session featuring John Hamilton\, president of Service Strategies. You’ll find value in the content and enjoy the crisp\, to-the-point presentation. If you manage remote technical employees\, this webinar is a MUST attend. \n  \nView the Webcast\n  \n 
URL:https://servicestrategies.com/event/webinar-managing-virtual-service-teams/
LOCATION:IL
CATEGORIES:Webinars
ORGANIZER;CN="Service Strategies":MAILTO:info@servicestrategies.com
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SUMMARY:Customer Success - Managing the Customer Experience for Loyalty and Profit
DESCRIPTION:Complimentary Webinar on Managing the Customer Experience for Loyalty and Profit\nJoin us on Wednesday\, May 25th at 9:00 AM Pacific for this complimentary webinar hosted by Service Strategies \nWhether a traditional product company or one that offers cloud-based subscriptions\, suppliers that deliver customer success reap both higher profits and deeper loyalty than organizations that don’t. For organizations in complex\, competitive environments\, building customer success may not be an option\, but a requirement…a mandate for survival\, demanding some behaviors and philosophies quite different than traditional ways of doing business. \nIn this one-hour interactive webinar\, we will explore the results of a recent Customer Success research study conducted jointly by Service Strategies and Dr. James  “Alex” Alexander. Executives will find value in exploring: \n\nA clear definition of customer success\nCore customer success practices and benchmarks\nHow to avoid common implementation challenges\nHow\, why\, where and when the customer experience contributes to customer success.\n\nJoin us for this informative session featuring special guest Dr. James “Alex” Alexander. You’ll find relevance in the topics\, value in the content and enjoy the crisp\, to-the-point presentation. Don’t miss this informative Webinar.\n  \nRegister Now\n 
URL:https://servicestrategies.com/event/customer-success-managing-customer-experience-loyalty-profit/
LOCATION:IL
CATEGORIES:Webinars
ORGANIZER;CN="Service Strategies":MAILTO:info@servicestrategies.com
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UID:7290-1463558400-1463677200@servicestrategies.com
SUMMARY:2016 Joint Service Symposium
DESCRIPTION:“The Three Cs for Success – Customer\, Company and Community” \n\nService Strategies  is pleased to announce our sponsorship of the Service Consortium’s Annual Symposium.  We will be hosting the event’s cocktail reception on Wednesday evening\, May 18th at the Chicago Marriott Northwest hotel.  The symposium is a two day event that provides an excellent opportunity to connect and collaborate with your peers in the service industry. The agenda includes thought-provoking speakers\, a debate on “Self Support\, Friend or Foe?” and interactive sessions on a range of topics relevant to B2B and B2C customer support. The Consortium has also negotiated special hotel rates at the Chicago Marriott Northwest. \nLearn More about the 2016 Joint Service Symposium \nLocation: Northern Illinois University Conference Center\, Hoffman Estates\nEvent Hotel: Chicago Marriott Northwest\, Hoffman Estates\, Illinois\nDate: May 18 – 19\, 2016 (Kick-off dinner Tuesday evening\, May 17)\nConnect. Collaborate. Learn. \nAs a sponsor\, Service Strategies can offer you a special discounted rate of $399 for the event.\n(Regular fee is $599). \nRegister Here\n  \nAbout The Service Consortium  \nThe Service Consortium was founded by three membership organizations: The Association of Support Professionals (ASP)\, the Society for Service Executives (SSE)\, and the National Association of Service Managers (NASM).  The Consortium’s mission is to create additional value for the service industry in general and our members in particular. We do this through education\, research\, and networking.  Currently\, the Consortium partners participate in the Annual Joint Service Symposium\, an event that combines the opportunity to learn and network in an educational setting. This event is available to members and non-members. Members of these Associations are able to attend the Symposium at discounted rates\, and have input into the content of the programs and sessions. \n  \n 
URL:https://servicestrategies.com/event/service-consortium-symposium/
LOCATION:Northern Illinois University Conference Center\, 5555 Trillium Blvd\, Hoffman Estates\, IL\, 60192\, United States
CATEGORIES:Partner Events
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