Certification Recognizes Delivery of Top Quality Service to Clients
Lake Mary, Florida (December 9, 2008) – After completing a rigorous program, Harland Financial Solutions’ UltraData® Enterprise Group has renewed its certification for its Pleasanton, California location and achieved first time certification for its Des Moines, Iowa location under the Service Capability & Performance (SCP) Standards. Representing best practices in the industry, SCP Standards quantify the effectiveness of client services based upon a stringent set of performance standards. The California and Iowa locations underwent stringent audits, conducted by Service Strategies Corporation, in order to attain certification under the standards.
“Recertification for our Pleasanton facility and first-time certification for our Des Moines facility under the SCP Standards program represent milestones that continue to demonstrate our ongoing investment in our clients’ success and our focus on delivering world-class service and support,” said David McConney, executive vice president and general manager for Harland Financial Solutions’ Credit Union Core Systems Group. “We continue to set ourselves apart in the industry as the only core processor to have achieved this distinction.”
The SCP Support Standard, under which Harland Financial Solutions was certified, is part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations. A consortium of leading technology companies created the internationally recognized standards in cooperation with Service Strategies Corporation. The standards define best practices for delivering world-class service and support, quantify performance levels, and establish a foundation to build on existing quality processes. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements defined by the SCP Standards.
“Achieving and maintaining SCP certification includes meticulous requirements and audits of our support centers to confirm that we have successfully met the more than 100 business elements essential to delivering excellent service and support, including those that pertain to corporate commitment and strategy, client satisfaction and performance metrics,” said Cheryl Bookhammer, director of client services for Harland Financial Solutions’ Credit Union Core Systems Group. “Our employees in both centers are extremely proud of their achievements and of our ongoing commitment and service to our clients.”
“By passing the rigorous requirements necessary to achieve certification, Harland Financial Solutions has clearly demonstrated its commitment to delivering world-class service and support to its clients,” said John Hamilton, president of Service Strategies Corporation. “The certification audit process and ongoing recertification audits reinforce the company’s dedication to client satisfaction and continuous improvement.”
Harland Financial Solutions joins the ranks of other leading technology companies that have achieved certification under the SCP Standards program, including EMC Corporation, Lockheed Martin Inc., GE Healthcare, and Nokia, among others. Currently more than 200 technology support organizations around the world participate in the SCP Standards program.
Harland Financial Solutions delivers the UltraData core processing system in both an in-house and outsourced environment to more than 550 credit unions nationwide.
About Service Strategies Corporation
Headquartered in San Diego, CA, Service Strategies advances service excellence by providing industry standards, career development and consulting services that ensure delivery of consistent, high-quality service and support. Service Strategies applies a proven benchmark process to its programs that measures and drives effectiveness for continuous service improvement. In addition, the company’s tailored training programs enhance the careers of service professionals throughout the industry and lead to increased organizational effectiveness. For more information, visitwww.servicestrategies.com, email firstname.lastname@example.org, or call 858.674.4864, toll free in North America 800.552.3058.
About Harland Financial Solutions
Harland Financial Solutions, Inc. (www.harlandfinancialsolutions.com) is a wholly-owned subsidiary of Harland Clarke Holdings Corp. The company supplies software and services to thousands of financial institutions of all sizes, offering its solutions in both an in-house and service bureau environment. It is a leader in core systems, item processing, enterprise content management, branch automation, customer relationship management, business intelligence, origination and document solutions, risk management, compliance training, financial accounting, open documents, mortgage solutions, electronic funds transfer (EFT), electronic banking and advisory services.
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