Productize Implementations for Speed and Quality

Do you implement SaaS or engage vendors that do? Despite the promise of SaaS do you feel implementation takes longer than expected, seems unnecessarily complex, has too many defects, costs more than budgeted, and proves difficult to service? To address these challenges Scott teamed with his sales, product, quality assurance and engineering groups to productize the implementation. As a result implementation duration, cost, and defects were reduced by over 50%. Scott will walk you through the process, share his experience, warn you about the pitfalls, and discuss where he thinks we go from here.

About the Speaker

Scott Snow has been Vice President of Implementation Services at JPMorgan since the acquisition of Xign Corporation in 2007 and Director of Professional Services at Xign since 2004. He is responsible for implementation of the JPMorgan Order-to-Pay SaaS solution with Global 2000 customers worldwide. Prior to Xign Scott managed software selection, implementation, merger integration, and business process re-engineering projects for high growth companies as a management consultant with both Cap Gemini and Ernst and Young. He started his career in Investment Operations at The Prudential where he quickly moved into financial and derivative systems implementations. He has an MBA from the Leonard N. Stern School of Business at New York University. He lives in San Francisco, CA, with his wife, 3 year old son, and spotted dog Pepper.