By: Charles Rattray, Director, Professional Services -Tideway Systems Inc.
Complex software products fall within three extremes: being perfect; littered with coding bugs; and flawed by poorly implemented business logic. Developing a Services revenue model which remains effective, while the organization transitions towards producing near perfect software, and provides early customers value around their product purchase, can be a challenge. This presentation will outline the issues involved, discuss how this impact the organization’s success, and how to model and size the Services organization to maximize services revenue from a developing product.
About the Speaker
Charles Rattray is director of professional services for Tideway. He is an accomplished IT professional with over 17 years experience managing multi-million pound IT infrastructure projects and client engagements within the Financial Services industry, for a range of supplier and end-user IT organizations. Prior to joining Tideway, Charles held positions at Sun Microsystems (NASDAQ: JAVA), Wellington Underwriting, and Manganese Bronze, overseeing projects in the investment banking, financial services, government, insurance, and engineering industries. He began his career developing and building software solutions before moving into professional services delivery. Charles has a Masters in Business Administration with Distinction from Liverpool University, England and has a Post Graduate Diploma in Information Technology and a BA in Business from Stirling University, Scotland.