Service Strategies recently conducted a survey of over 125 technical service managers from 80 service organizations to identify the use and practice of staff resource planning within the industry. The report highlights findings such as:
- Surprisingly, only 56% of the respondents indicated that their organization prepares a formal staff forecast.
- Approximately 40% of respondents indicated that they use a formal workforce management tool to aid in forecasting and scheduling.
- The two variables most commonly used in determining staffing levels were the staff utilization rate and demand forecast.
Service Strategies is pleased to offer this Complimentary Research Report to our community. Visit our LinkedIn Group to post a question or comment about your Global Support practices. Enjoy the report.
|