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  • Advancing Service Excellence

    Service Strategies provides consulting, training, certification and standards programs that help the world’s leading companies deliver consistent, high-quality service and support. Let us show you how.

  • Adopt the Global Standard for Service Excellence

    Learn how your organization can achieve new levels of performance by adopting the world’s leading benchmark of service excellence, the Service Capability & Performance (SCP) Standards

  • Experience Our Training and Certification Programs

    Service Strategies’ offers industry leading training and certification programs for service professionals at all levels. We can help you improve management skills and enhance the capability of your staff

  • Engage Our Consulting Services

    Service Strategies provides consulting, training, certification and standards programs that help the world’s leading companies deliver consistent, high-quality service and support. Let us show you how.

Service Standards

The Service Capability & Performance (SCP) Standards

The Service Capability & Performance (SCP) Standards Establish the Global Benchmark for Service Excellence. SCP Standards provide more than a simple quality program. They establish a …

Training Programs

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World-class technical support and service training courses Service Strategies can help your organization achieve real, measurable results through our structured training …

Consulting Services

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Leading Technology Service and Support Consulting and Service Quality Assessment We leverage our enormous base of experience, wealth of best practice resources, and the latest quality management …

Our Community

Service Executive Leadership

Join our network of technology service professionals The Service Strategies community is made up of professionals from around the world who are dedicated to improving the quality of service and …

Recent News

Conversations That Get Results and Inspire Collaboration

May 6, 2013

Service Industry Summit – Asia Pacific

April 1, 2013

Teradata Customer Service Global Support Center Recognized for Delivery of Exceptional Technology Support

March 5, 2013 Leave a Comment

Service Strategies and the Business Technology Association Announce Field Service Foundations Workshop

December 17, 2012 Leave a Comment

Events and Webinars

Conversations That Get Results and Inspire Collaboration

Join us on Thursday, May 16th at 10:00 AM Pacific for this complimentary, experienced based one-hour webinar hosted by Service Strategies. What is the key to business success? COLLABORATION. In this interactive webinar, author and executive coach Shawn Kent Hayashi will discuss the principles outlined in her latest book “Conversations That Get Results and Inspire Collaboration.” Shawn will highlight best practices for engaging leaders, peers, and employees to build momentum toward success.

Customer Feedback

  • “Our achievement of certification against the SCP Support Standard sends a clear message to our clients that the company is similarly committed to world-class quality support.”

    Jesus Blasquez, Director of Client Services, SCC Soft Computer

  • "Achieving certification for the 12th consecutive year underscores our dedication to maintaining the highest levels of performance and delivering maximum value to our clients.”

    Meg Frantz, Vice President of CompuCom’s Service Desk Operations and Strategy

  • “I am pleased to say that the SCP Standards program has become a fully integrated part of Advent’s business and culture..."

    Chad Williams, Vice President of IMG Services and Renewals

  • “Receiving SCP certification in our first audit is an acknowledgement of the commitment Albridge’s client services team continues to make to implement best practices in support of our client relationships and business needs."

    Alex Sauickie, Managing Director of Operations & Services, Albridge Solutions