Leading Technology Service and Support Consulting. We leverage our enormous base of experience, wealth of best practice resources, and the latest quality management …
World-class technical support and service training courses. Service Strategies can help your organization achieve real, measurable results through our structured training and …
The Service Capability & Performance (SCP) Standards Establish the Global Benchmark for Service Excellence. SCP Standards provide more than a simple quality program. They establish a …
This webinar is a must-attend for those interested in analyzing their unstructured service data. We’ll share valuable insights and a fresh approach to data analytics.
In this highly-interactive workshop participants will learn the skills to become a top performing Strategic Account Manager and have the confidence to deal effectively at all levels within their accounts.
No one has more impact on growing revenue and driving loyalty than the brilliant SAM…no one. Once the initial deal is sold, your SAMs determine customer satisfaction, retention, loyalty, and growth.