Service Strategies

Advancing Service Excellence

Service Strategies provides consulting, training, certification and standards programs that help the world’s leading companies deliver consistent, high-quality service and support. Let us show you how.
Adopt the Global Standard for Service Excellence

Learn how your organization can achieve new levels of performance by adopting the world’s leading benchmark of service excellence, the Service Capability & Performance (SCP) Standards
Experience Our Training and Certification Programs

Service Strategies’ offers industry leading training and certification programs for service professionals at all levels. We can help you improve management skills and enhance the capability of your staff
Engage Our Consulting Services

Service Strategies provides consulting, training, certification and standards programs that help the world’s leading companies deliver consistent, high-quality service and support. Let us show you how.

Events and Webinars

Best Practice Webinar – Online Support Communities at Sophos

Join us for this best practice webinar exploring the implementation of Online Support Communities at Sophos, a leading provider of award-winning encryption, endpoint security, web, email, and network access control solutions. The Sophos Global Support and Services group successfully implemented online communities approximately two years ago. This session will present a case study in using community forums as a Support tool.

Presenter: Dave Jobling, Global Knowledgebase & Communities Manager - Sophos
Date: January 26, 2012
Time: 9:00 - 10:00 AM Pacific

Customer Feedback

“Our achievement of certification against the SCP Support Standard sends a clear message to our clients that the company is similarly committed to world-class quality support.”
Jesus Blasquez, Director of Client Services, SCC Soft Computer
"Achieving certification for the 12th consecutive year underscores our dedication to maintaining the highest levels of performance and delivering maximum value to our clients.”
Meg Frantz, Vice President of CompuCom’s Service Desk Operations and Strategy
“I am pleased to say that the SCP Standards program has become a fully integrated part of Advent’s business and culture..."
Chad Williams, Vice President of IMG Services and Renewals
“Receiving SCP certification in our first audit is an acknowledgement of the commitment Albridge’s client services team continues to make to implement best practices in support of our client relationships and business needs."
Alex Sauickie, Managing Director of Operations & Services, Albridge Solutions