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  • Complimentary Research Report Global Support Practices

    Get this complimentary research report from Service Strategies. The report highlights Global Support models and identifies key trends for Follow the Sun support offerings.

  • Advancing Service Excellence

    Service Strategies provides consulting, training, certification and standards programs that help the world’s leading companies deliver consistent, high-quality service and support. Let us show you how.

  • Adopt the Global Standard for Service Excellence

    Learn how your organization can achieve new levels of performance by adopting the world’s leading benchmark of service excellence, the Service Capability & Performance (SCP) Standards

  • Experience Our Training and Certification Programs

    Service Strategies’ offers industry leading training and certification programs for service professionals at all levels. We can help you improve management skills and enhance the capability of your staff

  • Engage Our Consulting Services

    Service Strategies provides consulting, training, certification and standards programs that help the world’s leading companies deliver consistent, high-quality service and support. Let us show you how.

Events and Webinars

Service Strategies Sponsoring Service Symposium

Service Strategies is sponsoring the upcoming joint conference with the Association of Support Professionals (ASP) and the Society of Service Executives (SSE) and the National Association of Service Managers (NASM) to be held in Chicago on May 14th and 15th. John Hamilton, president of Service Strategies will present on the topic of Effective Strategic Planning . The event will also include a workshop on the use of Social Media for technology service and support.

Customer Feedback

  • “Our achievement of certification against the SCP Support Standard sends a clear message to our clients that the company is similarly committed to world-class quality support.”

    Jesus Blasquez, Director of Client Services, SCC Soft Computer
  • "Achieving certification for the 12th consecutive year underscores our dedication to maintaining the highest levels of performance and delivering maximum value to our clients.”

    Meg Frantz, Vice President of CompuCom’s Service Desk Operations and Strategy
  • “I am pleased to say that the SCP Standards program has become a fully integrated part of Advent’s business and culture..."

    Chad Williams, Vice President of IMG Services and Renewals
  • “Receiving SCP certification in our first audit is an acknowledgement of the commitment Albridge’s client services team continues to make to implement best practices in support of our client relationships and business needs."

    Alex Sauickie, Managing Director of Operations & Services, Albridge Solutions