Login Status

You are not currently logged in.






» Register
» Lost your Password?

  • Service Industry Summit Event October 25 – 26, San Diego

    Service Strategies invites you to join us in San Diego, October 25 – 26, 2010 for our next Service Industry Summit. Join your peers in sharing best practices and discussing the future of the industry.

  • Advancing Service Excellence

    Service Strategies provides consulting, training, certification and standards programs that help the world’s leading companies deliver consistent, high-quality service and support. Let us show you how.

  • Adopt the Global Standard for Service Excellence

    Learn how your organization can achieve new levels of performance by adopting the world’s leading benchmark of service excellence, the Service Capability & Performance (SCP) Standards

  • Experience Our Training and Certification Programs

    Service Strategies’ offers industry leading training and certification programs for service professionals at all levels. We can help you improve management skills and enhance the capability of your staff

  • Engage Our Consulting Services

    Service Strategies provides consulting, training, certification and standards programs that help the world’s leading companies deliver consistent, high-quality service and support. Let us show you how.

Service Standards

img_service_01

SCP Standards provide more than a simple quality program. They establish a community of companies committed to delivering exceptional service and support. The standards, which address the four distinct …

Training Programs

img_service_02

Service Strategies can help your organization achieve real, measurable results through our structured training and career development process. Whether you are defining current …

Consulting Services

img_service_04

We leverage our enormous base of experience, wealth of best practice resources, and the latest quality management techniques to provide you with high-value services and deliverables that will improve your …

Our Community

Business group portrait

The Service Strategies community is made up of professionals from around the world who are dedicated to improving the quality of service and support their companies deliver.  Resources include articles, …

Recent News

Fueling the Customer Loyalty Engine

August 12, 2010 by G.Coleman · Leave a Comment

2010 Service Industry Summit

July 12, 2010 by G.Coleman · Comments Off

Chinese Cities to Adopt Call Center Standards

May 20, 2010 by G.Coleman · Leave a Comment

Websense Achieves Certification Under Prestigious SCP Standards

May 4, 2010 by G.Coleman · Leave a Comment

Upcoming Webinar

Fueling the Customer Loyalty Engine

Hosted by Service Strategies, this complimentary Best Practice Webinar will feature John Laino – Senior Director, NetApp Field Support & TGA Services. Learn why NetApp expanded their Field Support team at a time when many companies were shrinking their workforce and here about the results of this bold move.

Presenter: John Laino - Senior Director, NetApp
Date: September 2, 2010
Time: 9:00 - 10:00 AM Pacific Time

Customer Feedback

  • “Our achievement of certification against the SCP Support Standard sends a clear message to our clients that the company is similarly committed to world-class quality support.”

    Jesus Blasquez, Director of Client Services, SCC Soft Computer

  • “The importance of the SCP Standards as an ongoing quality initiative at NetApp cannot be understated. The achievement of SCP certification ensures we are providing the highest levels of world-class support to our valued customers.”

    Denise Cox, Senior Vice President for NetApp Global Support

  • “I am pleased to say that the SCP Standards program has become a fully integrated part of Advent’s business and culture..."

    Chad Williams, Vice President of IMG Services and Renewals