Leading Technology Service and Support Consulting. We leverage our enormous base of experience, wealth of best practice resources, and the latest quality management …
World-class technical support and service training courses. Service Strategies can help your organization achieve real, measurable results through our structured training and …
The Service Capability & Performance (SCP) Standards Establish the Global Benchmark for Service Excellence. SCP Standards provide more than a simple quality program. They establish a …
The Service Industry Summit event brings together industry leaders dedicated to the evolution of technology service and support. Discover how to navigate the challenges of a changing service landscape and prepare your organization for success.
For the customer to have the necessary brilliant experiences that lead to customer success, your frontline personnel have to perform brilliantly as part of the customer success team.
In this highly-interactive workshop participants will learn the skills to become a top performing Strategic Account Manager and have the confidence to deal effectively at all levels within their accounts.