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  • 2014 Service Industry Summit

    Join us in San Diego on October 7th and 8th for the 2014 Service Industry Summit. The event brings together industry leaders to learn, share best practices and discuss issues and trends affecting technology service and support.

  • Adopt the Global Standard for Service Excellence

    Learn how your organization can achieve new levels of performance by adopting the world’s leading benchmark of service excellence, the Service Capability & Performance (SCP) Standards

  • Experience Our Training and Certification Programs

    Service Strategies’ offers industry leading training and certification programs for service professionals at all levels. We can help you improve management skills and enhance the capability of your staff

  • Engage Our Consulting Services

    Service Strategies provides consulting, training, certification and standards programs that help the world’s leading companies deliver consistent, high-quality service and support. Let us show you how.

Events and Webinars

Webinar – Creating a Customer Centric Culture

Join us on Thursday, July 24th at 9:00 AM Pacific for this complimentary, one-hour Webinar hosted by Service Strategies. Interest in creating a customer centric service culture is high – and it should be. For some of the world’s most progressive service organizations, customer experience (CX) has become a key strategic initiative as important as the next products they are bringing to market or the next acquisition that they plan to make. Join us and learn the 10 essential steps for creating a customer centric culture.

Customer Feedback

  • “Our achievement of certification against the SCP Support Standard sends a clear message to our clients that the company is similarly committed to world-class quality support.”

    Jesus Blasquez, Director of Client Services, SCC Soft Computer
  • "Achieving certification for the 12th consecutive year underscores our dedication to maintaining the highest levels of performance and delivering maximum value to our clients.”

    Meg Frantz, Vice President of CompuCom’s Service Desk Operations and Strategy
  • “I am pleased to say that the SCP Standards program has become a fully integrated part of Advent’s business and culture..."

    Chad Williams, Vice President of IMG Services and Renewals
  • “Receiving SCP certification in our first audit is an acknowledgement of the commitment Albridge’s client services team continues to make to implement best practices in support of our client relationships and business needs."

    Alex Sauickie, Managing Director of Operations & Services, Albridge Solutions