The Global Standard for Professional Service Quality
The SCP Professional Service Standard defines 14 major criteria of service quality standards required to operate a successful professional service operation. These criteria are broken down into detailed business elements, each with specific performance metrics, best practice guidelines and measurable results. The outcome is a framework representing over 100 major service factors used to determine the overall effectiveness of professional service operations.
Benchmark Your Professional Service Organization
The SCP Professional Service standard represents the broad scope of business practices necessary to deliver the highest quality professional services. Companies that execute well in all of these areas will ensure they are maximizing their capabilities and have optimized business processes to drive higher levels of operational performance, customer satisfaction and loyalty. The SCP Professional Service Standard provides clear guidelines that enable organizations to:
- Increase customer satisfaction and loyalty by improving operational effectiveness and staff productivity
- Implement a continuous improvement program to achieve and maintain world-class levels of performance
- Benchmark operations against best in class professional service organizations and best practices to further enhance performance
Professional Service Certification
An organization can attain certification against the standards through successfully completing a certification audit. Certified organizations must demonstrate their continued commitment to high performance standards through annual re-certification.