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Service Strategies

Service and Support Consulting, Training and Certification

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Home > About Us > Executive Team

Executive Team

Service Strategies is staffed with highly skilled professionals who understand your business requirements. These seasoned practitioners have the information you need to improve your support organization and help you meet your current and future challenges. Meet our executive team.

 

Greg Coleman – President

Greg ColemanGreg Coleman has over twenty five years of experience in the high technology service field. As a founding partner of Service Strategies Corporation, Greg was instrumental in developing the Service Capability & Performance (SCP) Standards, including the SCP Support, Field Service, Professional Service and eService Standards. Greg has worked with industry sponsors and participating companies to deploy the standards globally. Greg has conducted in depth certification audits and consulting engagements with leading technology service organizations around the world.

David Licosati – Vice President, Sales

David LicosatiDavid has more than twenty years professional experience, including more than fifteen years in the high-technology industry. David comes to Service Strategies from InoStor/Tandberg Data Corp., where he was co-founder and vice president of business development. During his tenure he created an international technology licensing business and successfully launched several new products through OEMs and channel partners. Prior to that he was co-founder and executive vice president of LAND-5 Corporation, a storage area network and network attached storage solutions developer, where he helped transition the company from a niche startup to a multinational organization. David earned his BA in Business Administration from the University of San Diego.

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16769 Bernardo Center Drive, Suite 1-244 | San Diego, CA 92128

858.674.4864 - Corporate | 800.552.3058 - Toll Free

info@servicestrategies.com

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Consulting Services
  • Strategic Planning
  • Service Assessments
  • eServices Consulting
  • Service Process Design
  • Knowledge Management Consulting
Training Services
  • Public Course Schedule
  • Individual Development
    • Customer Service Representative
    • Support Professional
    • Support Specialist
    • Field Service Engineer
  • Management Development
    • Support Supervisor
    • Support Manager (Virtual 8 sessions over 2 weeks)
    • Field Service Manager
    • Field Service Supervisor
    • Team Leadership
  • Account Management
    • Strategic Account Management
    • Services Pro 3.0 Advanced Workshop
    • Resident Engineer Workshop
  • Career Certification
    • Certified Support Managers
    • Certified Support Supervisors
    • Certified Field Service Managers
    • Career Certification Exam Center
  • Educational Workshops
    • Problem Solving Workshop
    • Strategic Planning
    • Knowledge-Centered Support
  • Online Learning Center
Service Standards
  • Support Standard
  • eService Standard
  • Field Service Standard
  • Professional Service Standard
  • SCP Features and Benefits
  • SCP Sponsor Companies
  • SCP Certified Organizations

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