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Service Strategies

Service and Support Consulting, Training and Certification

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Home > Training > Educational Workshops

Educational Workshops

Workshops Designed for Service Industry Professionals

Service Strategies offers a variety of continuing education workshops to help enhance the skills and capabilities of service professionals. Our workshops are offered in public class format or can be delivered onsite at your facility.

Knowledge-Centered Support

This two and a half day workshop examines the need for a Knowledge-Centered Support strategy, the organizing principles of KCS and the benefits that it delivers. Whether you provide technical support, customer service or corporate help desk services, you are under constant pressure to improve productivity and deliver on your service level commitments. Our comprehensive Knowledge-Centered Support (KCS) workshop will help you achieve these goals.

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Account Management for Support

This two-day workshop provides support and technical account managers with the relationship skills and account management tools they need to proactively increase customer loyalty, generate new business and accelerate their confidence.

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Problem Solving & Troubleshooting

This 2-day course teaches the communication and analytical skills necessary to isolate customer problems and identify the troubleshooting skills required to resolve them. Participants learn a five-step framework that includes engaging and communicating with the customer, defining the problem, analyzing the problem, selecting and developing a solution, and following-up with preventive actions.

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Additional Support Services Workshops

  • Financial Management for Support
  • Customer Loyalty Workshop
  • Team Building for Support
  • Making It Stick
Learn More

Professional Service Workshops

  • Designing Services That Perform
  • Selling Professional Services
  • Becoming a Trusted Advisor
Learn More

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16769 Bernardo Center Drive, Suite 1-244 | San Diego, CA 92128

858.674.4864 - Corporate | 800.552.3058 - Toll Free

info@servicestrategies.com

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Consulting Services
  • Strategic Planning
  • Service Assessments
  • eServices Consulting
  • Service Process Design
  • Knowledge Management Consulting
Training Services
  • Public Course Schedule
  • Individual Development
    • Customer Service Representative
    • Support Professional
    • Support Specialist
    • Field Service Engineer
  • Management Development
    • Support Supervisor
    • Support Manager (Virtual 8 sessions over 2 weeks)
    • Field Service Manager
    • Field Service Supervisor
    • Team Leadership
  • Account Management
    • Strategic Account Management
    • Services Pro 3.0 Advanced Workshop
    • Resident Engineer Workshop
  • Career Certification
    • Certified Support Managers
    • Certified Support Supervisors
    • Certified Field Service Managers
    • Career Certification Exam Center
  • Educational Workshops
    • Problem Solving Workshop
    • Strategic Planning
    • Knowledge-Centered Support
  • Online Learning Center
Service Standards
  • Support Standard
  • eService Standard
  • Field Service Standard
  • Professional Service Standard
  • SCP Features and Benefits
  • SCP Sponsor Companies
  • SCP Certified Organizations

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