• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
  • Home
  • Register
  • Log In
  • Course Registration
  • Search
  • 858.674.4864

Service Strategies

Service and Support Consulting, Training and Certification

Menu
  • Consulting
    • Strategic Planning
    • Service Assessments
    • Change Management Consulting
    • eServices Consulting
    • Service Process Design
    • Service Operations Health Check
    • Knowledge Management Consulting
  • Training
    • Public Course Schedule
    • Management Development
      • Advanced Service Leadership
      • Team Leadership
      • Support Supervisor
      • Support Manager
      • Field Service Manager
      • Field Service Supervisor
    • Individual Development
      • Service Representative
      • Support Professional
      • Support Specialist
      • Field Service Engineer
      • Online Learning Center
    • Career Certification
      • Certified Support Managers
      • Certified Support Supervisors
      • Certified Field Service Supervisors
      • Certified Field Service Managers
      • Certification Exam Center
    • Account Management
      • Strategic Account Management
      • Services Pro Advanced Workshop
      • Resident Engineer Workshop
    • Educational Workshops
      • Communication Essentials for Support
      • Engaging Challenging Customers
      • Problem Solving
      • Strategic Planning
      • Knowledge-Centered Support
  • Service Standards
    • Support Standard
    • eService Standard
    • Field Service Standard
    • Professional Service Standard
    • SCP Features and Benefits
    • SCP Sponsor Companies
    • SCP Certified Organizations
  • Problems We Solve
  • Customers
    • Customer Success
    • Customer Testimonials
  • About Us
    • Executive Team
    • Our Partners
    • Upcoming Events
    • Company News
  • Blog
  • Contact
Home > Service Capability & Performance (SCP) Standards > SCP Features and Benefits

SCP Features and Benefits

Benchmark Service Performance Against Industry Leading Service Providers

The Service Capability & Performance (SCP) Standards provide more than a simple quality program. They establish a community of companies committed to delivering exceptional service and support. The program provides the framework and language for communicating best practices and creates a network of professionals actively engaged in delivering the highest quality of service possible.

Service Quality Standards

The SCP Standards offer many benefits and a number of features that assist organizations in driving improvement and benchmarking performance. Deployed worldwide for more than a decade, the SCP Standards are helping improve the service experience for millions of technology users around the globe.

Program Benefits

Increase Efficiency and Productivity

The SCP Standards focus on optimizing performance in a wide range of business process areas necessary to deliver top quality customer service and support. By enhancing performance in these areas, your organization will become more efficient and effective at meeting customer needs.

Maximize Financial Performance

The SCP Standards create value by focusing your organization on results that directly impact financial performance, such as improvements in operational effectiveness and significant contributions to customer retention and acquisition efforts.

Achieve Global Consistency

The SCP Standards provide a catalyst to drive consistency throughout service and support organizations and across functional areas such as eservices, professional services, technical support, call center and field service operations. Regardless of the size of your operation, the SCP Standards can enhance operational performance, optimize business process, and drive increased efficiency and productivity.

Integrate Industry Best Practices

The SCP Standards establish a community of companies committed to delivering exceptional service and support. The programs provide the framework and language for communication of best practices among participants and create a network of professionals actively engaged in driving higher levels of service within the marketplace.

Create a Competitive Advantage

Participation in the SCP Standards provides an opportunity to demonstrate to clients, shareholders, investors, and prospects the commitment your company has made to service excellence.

Learn More

Program Features

Independent Audit of Service Quality

Participating organizations have the opportunity to undergo an independent audit of their operations annually to ensure they are meeting the stringent requirements defined in the SCP Standards.

Industry Benchmarking

The unique evaluation process used to measure performance enables benchmarking among certified organizations for over 100 business factors defined in the programs.

Best Practice Sharing

Participants in the SCP Standards have access to best practices used within the community through online best practice examples, best practice showcase events held around the world, and through networking with peers in the industry. The best practice sharing helps to enhance performance and leverage the experiences of industry leading organizations.

Insider Newsletter

The Insider newsletter helps keep our community up to date on what’s happening in the industry. The monthly newsletter includes information on upcoming events, newly submitted best practice examples, articles, and other valuable information.

Premium Website Membership

SCP Standards participants have access to premium content available on our member website. The website includes best practice examples, presentations and articles from certified companies. It also provides other features to promote networking among the community of participating companies.

Learn More

sidebar

Page Sidebar

Contact Us
Consulting Services

Consulting Services

More Info
Training Services

Training Services

More Info
Service Standards

Service Standards

More Info

Upcoming U.S. Classes

View Full Schedule

 

Footer

Contact

16769 Bernardo Center Drive, Suite 1-244 | San Diego, CA 92128

858.674.4864 - Corporate | 800.552.3058 - Toll Free

info@servicestrategies.com

Social Media

FacebookTwitterGoogle +YoutubeLinkedin
Consulting Services
  • Strategic Planning
  • Service Assessments
  • eServices Consulting
  • Service Process Design
  • Knowledge Management Consulting
Training Services
  • Public Course Schedule
  • Individual Development
    • Customer Service Representative
    • Support Professional
    • Support Specialist
    • Field Service Engineer
  • Management Development
    • Support Supervisor
    • Support Manager (Virtual 8 sessions over 2 weeks)
    • Field Service Manager
    • Field Service Supervisor
    • Team Leadership
  • Account Management
    • Strategic Account Management
    • Services Pro 3.0 Advanced Workshop
    • Resident Engineer Workshop
  • Career Certification
    • Certified Support Managers
    • Certified Support Supervisors
    • Certified Field Service Managers
    • Career Certification Exam Center
  • Educational Workshops
    • Problem Solving Workshop
    • Strategic Planning
    • Knowledge-Centered Support
  • Online Learning Center
Service Standards
  • Support Standard
  • eService Standard
  • Field Service Standard
  • Professional Service Standard
  • SCP Features and Benefits
  • SCP Sponsor Companies
  • SCP Certified Organizations

Copyright 2023 Service Strategies, All Rights Reserved | Privacy Policy | Sitemap