Service Leadership | (U.S. Dates Only) |
| March 8 - 11, 2021 | San Diego, CA |
Support Manager | ( U.S., India Dates) |
| November 9 - 13, 2020 | Cork, Ireland |
| January 18 - 22, 2021 | Windsor, UK |
| February 1 - 4, 8 - 11, 2021 | Virtual - Register Online |
| May 10 - 13, 17 - 20, 2021 | Virtual - Register Online |
Field Service Manager | (U.S. Dates Only) |
| November 9 - 13, 2021 | Cork, Ireland |
| December 1 - 4, 7 - 10, 2020 | Virtual - Register Online |
| April 12 - 15, 19 - 22, 2021 | Virtual - Register Online |
Support Supervisor | (U.S. Dates Only) |
| January 11 - 15, 2021 | Virtual - Register Online |
| April 26 - 30, 2021 | Virtual - Register Online |
Field Service Supervisor | (U.S. Dates Only) |
| March 1 - 5, 2021 | Virtual - Register Online |
| June 21 - 25, 2021 | Virtual - Register Online |
Team Leadership | |
| December 7, 9, 11, 2020 | Virtual |
| February 22, 24, 26, 2021 | Virtual |
| May 3, 5, 7, 2021 | Virtual |
Strategic Account Management | (U.S. Dates Only) |
| January 18, 20, 22, 2021 | Virtual - Register Online |
| February 22 - 23, 2021 | Windsor, UK |
| May 17, 19, 21, 2021 | Virtual - Register Online |
Support Professional | (U.S. Dates Only) |
| December 14 - 16, 2020 | Virtual - Register Online |
| January 26 - 27, 2021 | Windsor, UK |
| March 22 - 24, 2021 | Virtual - Register Online |
| June 8 - 10, 2021 | Virtual - Register Online |
Support Specialist | (U.S. Dates Only) |
| January 5 - 6, 2021 | Heathrow, UK |
Problem Solving | (U.S. Dates Only) |
| November 17 - 18, 2020 | Heathrow, UK |
Knowledge-Centered Support | (U.S. Dates Only) |
| None Scheduled |
Virtual courses typically start at 12:00 PM Eastern Time
Support Manager | |
| February 1 - 4, 8 - 11, 2021 | Virtual |
| May 10 - 13, 17 - 20, 2021 | Virtual |
Support Supervisor | |
| January 11 - 15, 2021 | Virtual |
| April 26 - 30, 2021 | Virtual |
Field Service Manager | |
| December 1 - 4, 7 - 10, 2020 | Virtual |
| April 12 - 15, 19 - 22, 2021 | Virtual |
Field Service Supervisor | |
| March 1 - 5, 2021 | Virtual |
| June 21 - 25, 2021 | Virtual |
Team Leadership | |
| December 7, 9, 11, 2020 | Virtual |
| February 22, 24, 26, 2021 | Virtual |
| May 3, 5, 7, 2021 | Virtual |
Strategic Account Management | |
| January 18, 20, 22, 2021 | Virtual |
| May 17, 19, 21, 2021 | Virtual |
Support Professional | |
| December 14 - 16, 2020 | Virtual |
| March 22 - 24, 2021 | Virtual |
| June 8 - 10, 2021 | Virtual |
Communication Essentials for Support | |
| Date TBD | Virtual |
Engaging Challenging Customers | |
| November 16, 2020 | Virtual |
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