Field Service Supervisor Training
Essential supervisory skills for field service team leaders
This course is designed for supervisors and team leads responsible for field service technicians. The program focuses on the unique challenges of supervising remote workers, coordinating field activities, ensuring quality service delivery, and developing technician skills.
Participants learn practical leadership skills specifically tailored for field service environments, including effective communication with distributed teams, performance management for technicians, and balancing operational efficiency with customer satisfaction.
Who Should Attend
- Field service technicians transitioning to supervisory roles
- New field service supervisors and team leads
- Current supervisors seeking to improve their skills
- Dispatch coordinators moving into leadership positions
Course Curriculum
Twelve modules covering the fundamentals of supervision in the field service environment.
Course Delivery Options
Public Virtual Classes
Live instructor-led virtual training conducted over two weeks — six 4-hour sessions. Interactive exercises and real-world scenarios specific to field service supervision.
Private Classes
Customized training tailored to your organization's specific needs and challenges. Perfect for developing your supervisory team together. Classes are available in virtual or on-site formats.
SCP Career Certification Exam
This course prepares students to take the online exam and become a Certified Field Service Supervisor. The cost of the exam is included in the course registration fee.
* Cancellation Policy: Any changes or cancellations to a training class less than 7 days prior to the scheduled dates will result in a charge equal to 100% of the class fee. Any changes or cancellations made to a training class from 8-14 days before the course will result in a charge equal to 50% of the class fee. Any substitutions, changes, or cancellations made more than 14 days in advance of the scheduled course will not result in an additional charge.
Lead Your Field Service Team with Confidence
Develop the skills you need to successfully supervise field service technicians and drive team performance.