Professional Service Standard
The Global Standard for Professional Services Quality
The SCP Professional Service Standard provides a foundation for continuous improvement of professional service operations. The Professional Service Standard helps improve operational performance, drives greater efficiency and enhances customer satisfaction and loyalty.
This standard represents the broad scope of business practices necessary to deliver the highest quality professional services. Companies that execute well in all of these areas will ensure they are maximizing their capabilities and have optimized business processes to drive higher levels of operational performance, customer satisfaction and loyalty.
Designed For Planned Service Engagements
The SCP Professional Service Standard is specifically designed for organizations that deliver planned service engagements such as:
- Systems Integration Services
- Product Implementation Services
- Product Related Consulting Services
- Other Technology Related Consulting Services
Professional Service Excellence
The SCP Professional Service Standard provides clear guidelines that enable organizations to:
- Increase customer satisfaction and loyalty by improving project delivery effectiveness and consultant performance
- Implement a continuous improvement program to achieve and maintain world-class levels of professional service delivery
- Benchmark professional service operations against industry leaders and best practices to enhance performance
- Optimize project management processes and methodologies for better outcomes
Professional Service Certification
An organization can attain certification against the professional service standards by successfully completing a certification audit. Certified organizations must demonstrate their continued commitment to high-performance standards through annual re-certification.
Professional service certification validates your organization's capability to deliver complex, high-value service engagements with excellence and consistency.
Key Focus Areas
- Project delivery excellence
- Resource management
- Quality assurance processes
- Client relationship management
Business Benefits
- Improved project success rates
- Enhanced consultant utilization
- Increased customer retention
- Greater competitive advantage
Ready to Achieve Professional Service Standard Certification?
Contact us to learn how the SCP Professional Service Standard can elevate your consulting and implementation services