Service Strategies Corp. Privacy Policy

This Privacy Policy was last updated effective October 25, 20023.

We are Service Strategies Corp. (“Service Strategies”) of 16769 Bernardo Center Drive, Suite 1-244 San Diego, CA 92128 USA. All references to “we”, “us”, or “our” shall be construed to mean Service Strategies.

Service Strategies will be acting as the “Controller” of the personal data you provide directly to us via a “Contact Us” form, when creating an account, or via other contact methods. You are not required to provide your personal information for purposes of navigating through the public areas of our website.

Personally Identifiable Information

“Personally Identifiable Information” (or “PII”) refers to contact information that directly or indirectly tells specifically who you are, such as your name, phone number, company name, job title, email, postal address, or any other information that could be linked to you with reasonable effort. We do not collect sensitive information such as location information (GPS), racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person’s sexual orientation.

Passively or Automatically Collected Data

Passively or automatically collected data (referred to as “Usage Data”) is collected as you use this website. We, our affiliated entities, and our marketing partners may use automated means to collect various types of information about you, your computer or other device used to access this site, its services, related Web applications, and downloadable software. This information is based on your usage of this site and may be based on your visitation to other websites. Usage Data is essentially anonymous when collected, but could be used indirectly to identify a person.

Why We Need Your Data

We need to know the PII you provide to us directly in our capacity as controller for purposes of responding to your inquiry on our Contact Us web page and other contact methods. In addition, we need to know your PII to send you emails for other specific purposes and for sharing your PII for purposes as described in the Information Sharing and Disclosure section below. We also need to know the PII of authorized users of our customers for purposes of managing the authorized use of our services.

How We Collect and Use Your Data

Service Strategies collects PII directly from you when you make an inquiry for an email reply on our “Contact Us” web page and other contact methods, and when you request that we send you emails. Before collecting your PII, you will have the option to give or withhold your consent for our sending you emails including our use of your PII for marketing emails to promote our products or products similar to our products or services. You may withdraw your consent at any time by unsubscribing to our emails by using an opt-out link contained in every non-transactional email or by notifying us of you preferences directly.

Service Strategies may periodically use third-party applications to add firmographic information to the data we collect from you. This data enhancement allows us to provide more helpful, personalized communication.

We collect Usage Data as described above and with “cookies”. For additional information and how to set your browser to refuse to accept “cookies”, see the “COOKIES” section below.

We may make full, unrestricted use of Usage Data for any purpose in our sole discretion, including without limitation, to customize re-marketing ads, offers and content made available to you based on your visits to and/or usage of this site or its services, and to analyze the performance of those ads, offers and content, as well as your interaction with them.

Subject to your right to opt-out, we may combine Usage Data with PII that we collect, and use the combined data to create profiles about you only for purposes of improving our products and services and your user experience with our products and services.

How Long We Keep Your Data

We will not retain your PII for longer than required. This means that we will keep your PII for any or a combination of time periods described as follows: (i) for as long as required by law, (ii) until we no longer have a valid reason for keeping it, (iii) until you request us to stop using it, or (iv) for so long as our customer for which you are an authorized user remains a customer. In addition, we retain your Personally Identifiable Information to preserve history of participation in our programs and to provide the ongoing ability to participate in them. When we delete your PII from our databases, it will remain in our backup system until it cycles out.

Information Sharing and Disclosure

General Disclosure Policy. We may share and disclose your PII as described below. We may share and disclose Usage Data without restriction, including without limitation, as described below. Please contact us at info@Service Strategies.com to opt out of all information sharing with a third party.

Sub-Processors. We may provide access to your PII and Usage Data to our trusted sub-processors that assist us with the operation and maintenance of this site. For example, we may contract with third parties to process payments, host our servers, provide security, and provide production, fulfillment, optimization, analytics, reporting, and software maintenance and development services. In addition, our sub-processors will be given access to your information only as is reasonably necessary to provide the services for which they are contracted.

Successors. If we sell or otherwise transfer part or all of our business or assets to another organization, such as in the course of an acquisition, merger, bankruptcy or liquidation, we may transfer your PII and Usage Data. In such an event, we will require the buyer or transferee to agree to our commitments provided in this Privacy Policy.

Compelling Obligations. Except for sharing your information as described in this Information Sharing and Disclosure Section, Service Strategies will not disclose information about you or the contents of your communications unless compelled to do so in the good-faith belief that such action is reasonably necessary (a) to comply with the law; (b) to comply with legal process; (c) to enforce these terms and conditions; (d) to respond to claims that any content violates the rights of third parties; (e) to facilitate the terms of an acquisition of Service Strategies by, or merger with, another company, or (f) to protect Service Strategies’ interests regarding its property, including without limitation its intellectual property.

Authorized Resellers. We may share your PII and Usage Data with our authorized resellers and partners so that they can provide customers with timely, helpful information about our products and services. Our resellers and partners are obligated to abide by the Service Strategies privacy policy, preventing them from sharing your information with any other third parties. Several of our resellers or partners are located in the EU; however, we have determined that our authorized resellers all have suitable safeguards to protect your information. For more information regarding our authorized resellers and their safeguards, request descriptions by sending an email to info@servicestrategies.com.

Marketing Partners for Purposes of Re-Marketing. We may share your information with 3rd party vendors for purposes of re-marketing. For a description of re-marketing and your opt-out rights, see the RE-MARKETING section below.

Cookies and Opt-Out Procedures

Service Strategies may automatically collect Usage Data through the use of “cookies.” Cookies are small text files a website uses to recognize repeat users, facilitate the user’s ongoing access to the site, and facilitate the use of the site. “Cookies” also allow a site to track usage behavior and compile site-usage information that will allow for the improvement of content.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Remarketing

Service Strategies may use 3rd party vendor remarketing tracking cookies and pixels, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN) for remarketing. The third-party vendors, including Google, will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to make special offers and continue to market our products to those who have shown interest in them. We do not remarket to users in the European Union. You may opt-out of Google’s use of cookies by visiting the Ads Preferences Manager. Also, you can opt out of other third-party use of cookies by visiting the Network Advertising Initiative opt-out page.

Analytics

We may participate with third party analytics partners to monitor and analyze Web traffic and to keep track of user behavior on this site.

Google Analytics (Google) – Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the data collected to track and examine the use of this site, to prepare reports on its activities, and to share them with other Google services.

Information collected: cookie and Usage Data. Visit Privacy Policy at https://www.google.com/intl/en/policies. You may opt-out of the Google Analytics service with Google’s Browser Add-on that’s available at https://tools.google.com/dlpage/gaoptout.

Your Rights

Use the CONTACT US information below for purposes of inquiring about your rights.

You may contact us to find out if we are processing your PII. If we are, you can ask us what Personally Identifiable Information of yours we hold and what we do with your data. If you would like, we can also provide you (or, where technically feasible, your chosen third party) with a copy of any PII that we hold about you. We will not charge a fee for this inquiry. We may decline a request for access to or correction of PII in circumstances prescribed by the Privacy Act 1988 (Cth) (Australia), and if we do, we will provide you with a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons) and the mechanisms available to you to make a complaint.

In addition, you may: (i) request access to and rectification or erasure of your PII, (ii) request restriction of processing your PII, and (iii) withdraw your consent at any time. If you provide a notice to us regarding your exercise of any of the above rights, we will forward your notice to other authorized parties which are holding and processing your PII, where appropriate.

Your California Privacy Rights

California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please email info@servicestrategies.com.

International Transfers

If you are from outside the U.S., understand that you are sending PII and Usage Data to the United States where our servers are located. That information may be then transferred within the U.S. or back out of the U.S. to other countries outside of your country of residence. Except for the U.S., these countries many not necessarily have data protection laws as comprehensive or protective as those in your country of residence; however, our collection, storage, and use of your PII and Usage Data will at all times be governed by this Privacy Policy.

Links to Other Websites

This site may contain links to or content streamed from other websites. If you do click on any of the links to or view content streamed form these websites or accept any of their promotional offers, your click-through information and any information that you provide in the process of registration or purchase will be transferred to these sites. We have no responsibility or liability for the policies and practices of these sites. You should be careful to review any privacy policies posted on any of these sites before providing information to them.

Do Not Track Requests

Some Web browsers incorporate a “Do Not Track” feature that signals to websites that you visit that you do not want to have your online activity tracked. Each browser communicates “Do Not Track” signals to websites differently, making it unworkable to honor each and every request correctly. In order to alleviate any communication error between browsers and website, we may not respond to “Do Not Track” signals at this time. As the technology and communication between browser and website improves, we will reevaluate the ability to honor “Do Not Track” signals and may make changes to our policy.

Inquiries and Complaints

If you have any inquiries or complaints about our use of your PII, please let us know. You can contact us at any time via the CONTACT US section below, and we will take reasonable steps to investigate the complaint and respond to you.

Contact Us

Service Strategies Corp.
16769 Bernardo Center Drive Suite 1-244
San Diego, CA 92128
858.674.6786
info@servicestrategies.com

Note: Updates effective May 25, 2018 for purposes of compliance with the EU General Data Protection Regulation.