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Service Strategies

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Home > Service Capability & Performance (SCP) Standards > SCP Sponsor Companies

SCP Sponsor Companies

World-Class Certified Service and Support Organizations

The Service Capability & Performance (SCP) Standards are guided by a worldwide consortium of leading technology companies and industry associations. The consortium of sponsors are involved in one or more of the SCP Standards disciplines – Support, Field Service, Professional Service, or eService.

Service Strategies and the consortium of sponsoring companies gather annually to enhance and evolve the standards. The revision process ensures that the stringent standards defined in the programs reflect current industry trends and customer requirements necessary to deliver world-class services.

AspenTech Candle Cognos
Computer Associates CompuCom EMC2
FileNet GE Healthcare hp invent
HyperIon Landmark Lawson Software
Lockheed Martin McKesson Mentor Graphics
NetApp
Nokia
Novell
QAD Quantum
Quest Software Rockwell Automation Roche
Sabre sage software ServiceXRG
sgi Software AG Speedware
SPSS SPS Stream
Sybase Teradata-Logo_White Trend Micro
Unisys XEROX
you can Canon FujiXerox

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Consulting Services
  • Strategic Planning
  • Service Assessments
  • eServices Consulting
  • Service Process Design
  • Knowledge Management Consulting
Training Services
  • Public Course Schedule
  • Individual Development
    • Customer Service Representative
    • Support Professional
    • Support Specialist
    • Field Service Engineer
  • Management Development
    • Support Supervisor
    • Support Manager (Virtual 8 sessions over 2 weeks)
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    • Field Service Supervisor
    • Team Leadership
  • Account Management
    • Strategic Account Management
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    • Resident Engineer Workshop
  • Career Certification
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    • Career Certification Exam Center
  • Educational Workshops
    • Problem Solving Workshop
    • Strategic Planning
    • Knowledge-Centered Support
  • Online Learning Center
Service Standards
  • Support Standard
  • eService Standard
  • Field Service Standard
  • Professional Service Standard
  • SCP Features and Benefits
  • SCP Sponsor Companies
  • SCP Certified Organizations

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