Field Service Manager Training
Comprehensive management training for leaders of field service operations
The Field Service Manager course offers managers the opportunity to develop and refine their field service leadership skills. The course provides students with the skills necessary to effectively manage the challenges of the most complex field service operations.
The comprehensive four-day course (or eight 4-hour virtual sessions) includes fourteen modules covering all aspects of managing both the operational and business aspects of field service organizations. Students who successfully complete the course achieve accreditation under the SCP Career Certification program.
Who Should Attend
- Field service managers overseeing technician teams
- Service delivery managers responsible for field operations
- Technical managers transitioning to field service leadership
- Operations managers in equipment service organizations
Course Curriculum
Fourteen modules covering all aspects of managing both the operational and business aspects of field service organizations. Select any module to view its learning objectives.
Course Delivery Options
Public Virtual Classes
Live instructor-led virtual sessions with field service management experts. Interactive case studies and peer learning from other field service leaders.
Private Classes
Customized training tailored to your organization's specific needs and challenges. Perfect for developing your management team together. Classes are available in virtual or on-site formats.
SCP Career Certification
This course prepares students to take the online exam and become a Certified Field Service Manager under the Service Capability & Performance (SCP) Career Certification program.
Frequently Asked Questions
Key things to know about the Field Service Manager course.
What will I be able to do after completing this course?
You will be equipped to manage the full spectrum of field service operations — from leading virtual teams and managing performance to making data-driven decisions, controlling costs, and aligning your service strategy with business goals. You will walk away with analytical tools, frameworks, and techniques you can apply immediately.
How is this different from the Field Service Supervisor course?
The Field Service Supervisor course focuses on frontline team leadership — coaching, motivation, and day-to-day supervisory skills. The Field Service Manager course covers higher-level operational and strategic management, including financial planning, metrics and analytics, hiring, inventory management, and aligning field service with organizational strategy.
Does this course lead to a professional certification?
Yes. Completing this course prepares you to sit for the Certified Field Service Manager exam under the Service Capability & Performance (SCP) Career Certification program — a globally recognized credential in the service and support industry. The exam fee is included in the course registration.
Can this course be delivered privately for my team?
Absolutely. Private classes are available in both virtual and on-site formats and can be customized to reflect your organization's specific challenges, tools, and environment. Contact us to discuss your management team's needs.
How long is the course?
The course is delivered across 8 sessions of four hours each, spread over two weeks. This pacing allows time to absorb and apply concepts between sessions, making the learning more effective and practical.
Who teaches the course?
Courses are led by experienced field service professionals with extensive real-world management backgrounds. Instructors bring analytical case studies, industry data, and practical examples from the field service sector into every session.
Transform Your Field Service Operations
Join field service leaders worldwide who have improved efficiency, customer satisfaction, and profitability.