10.22.25
Training and Certification for Service Professionals
Service Strategies provides training, certification, standards programs and consulting that helps companies deliver exceptional service.
Explore Training ProgramsVirtual Training for Support Professionals
View ScheduleConsulting Services
Leading Technology Service and Support Consulting. We leverage our enormous base of experience, wealth of best practice resources, and the latest quality management frameworks.
Learn About Consulting ServicesTraining Services
World-class technical support and service training courses. Service Strategies can help your organization achieve real, measurable results through our structured training programs.
Learn About Training ServicesService Standards
The Service Capability & Performance (SCP) Standards establish the global benchmark for service excellence. SCP Standards provide more than a simple quality program.
Learn About Service StandardsLearn on your schedule
Online Courses for Service Professionals
Build the customer service and communication skills that help technical support and field service teams deliver a better customer experience.
01 · Self-paced
Customer-facing support
Support Professional
Strengthen communication, customer service, and problem-solving skills for today's technical support environment. View more details
Designed for support professionals who work directly with customers.
Explore Support Professional02 · Self-paced
On-site service
Field Service Engineer
Build the communication and customer service skills field engineers need to create confident, professional on-site experiences. View more details
Designed for engineers and technicians delivering service in the field.
Explore Field Service EngineerA Word From Our Customers
"The SCP Standards have helped us create a gap between us and our competitors that they would struggle to catch up to"
Angus Klein, Vice President of Support - Cloudera
Recent News
05.28.25
Wind River Achieves Certification Under Prestigious Service Capability & Performance Standards
12.17.24
Forescout Recognized for Customer Service Excellence Under Prestigious Service Capability & Performance (SCP) Standards
03.14.24
Service Industry Outlook – Research Report
Upcoming Classes
Check out our comprehensive schedule of upcoming training courses and workshops designed to elevate your team's service excellence.
View Public Course Schedule