Research
A Guide to Service Quality Programs
A Service Strategies research guide to selecting a quality program that strengthens technology service delivery, customer loyalty, and continuous improvement.
Training and Certification for Service Professionals
Service Strategies provides training, certification, standards programs and consulting that helps companies deliver exceptional service.
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Online Courses for Service Professionals
Build the customer service and communication skills that help technical support and field service teams deliver a better customer experience.
01 · Self-paced
Front-line customer contact
Service Representative
Master the communication, call management, and composure skills that shape every customer's first impression. View more details
Designed for front-line representatives who are the first point of contact.
Preview Service Representative02 · Self-paced
Customer-facing support
Support Professional
Strengthen communication, customer service, and problem-solving skills for today's technical support environment. View more details
Designed for support professionals who work directly with customers.
Preview Support Professional03 · Self-paced
On-site service
Field Service Engineer
Build the communication and customer service skills field engineers need to create confident, professional on-site experiences. View more details
Designed for engineers and technicians delivering service in the field.
Preview Field Service EngineerConsulting Services
Leading Technology Service and Support Consulting. We leverage our enormous base of experience, wealth of best practice resources, and the latest quality management frameworks.
Learn About Consulting ServicesTraining Services
World-class technical support and service training courses. Service Strategies can help your organization achieve real, measurable results through our structured training programs.
Learn About Training ServicesService Standards
The Service Capability & Performance (SCP) Standards establish the global benchmark for service excellence. SCP Standards provide more than a simple quality program.
Learn About Service StandardsA Word From Our Customers
"The SCP Standards have helped us create a gap between us and our competitors that they would struggle to catch up to"
Angus Klein, Vice President of Support - Cloudera
Featured Resources
Articles
The Role of Service Professionals in an AI-Driven World
Why the human touch, relationship building, and evolving skills matter more than ever as AI transforms technology service delivery.
Articles
The Power of Strategic Planning in Customer Support
Strategic planning is like a roadmap for your organization's immediate and long-term future
Articles
AI in Technology Services: What Service Executives Are Planning
Insights from a Service Strategies benchmark study on how service executives view AI adoption, its impact on service delivery, and where AI will matter most
Upcoming Classes
Check out our comprehensive schedule of upcoming training courses and workshops designed to elevate your team's service excellence.
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