Service Strategies

Service and Support Consulting, Training and Certification

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Management Development Training

Service Management Training Courses and Certification

Whether you are new to a supervisory position or a seasoned support center or field service manager, our service management courses provide the skills and strategies you need to successfully lead your team.

These intensive service management courses provide the tools and techniques to manage day to day operations as well as to plan for future growth and proactively deal with inevitable change. Service Strategies teaches exceptional management skills by developing and delivering courses to:

  • Develop leadership, decision-making, and staffing skills in a dynamic service or support environment
  • Use and keep hands-on tools to plan and measure your success
  • Understand how your operation links to and contributes to the overall organization
  • Prepare and take the SCP Career Certification Exam

Customer Spotlight - Fresenius Kabi USA

Support Supervisor

This course is for individuals supervising or leading a team of support professionals. Created with support specific knowledge requirements incorporated, the course begins with personal leadership and communication skills, progresses to creating a positive, energized environment for increased productivity, and concludes with the ability to take charge and drive team success. This course equips new and existing support supervisors and managers with the skills to perform successfully by motivating others.

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Support Manager

Essentially an MBA for Service Management, this course offers support managers the opportunity to develop and refine their support leadership skills. The course provides students with the skills necessary to effectively manage the challenges of the most complex support centers.

The course is uniquely created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of the support manager. This management development training course focuses specifically on the most common management elements that occur in technical support organizations including managing customer satisfaction, operations and team performance management, and facilitating a team while managing a dynamic service product.

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Field Service Supervisor

This course is for individuals supervising or leading a team of field service engineers. Created with support specific knowledge requirements incorporated, the course begins with personal leadership and communication skills, progresses to creating a positive, energized environment for increased productivity, and concludes with the ability to take charge and drive team success. This course equips new and existing supervisors and managers with the skills to perform successfully by motivating others.

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Field Service Manager

This course is designed specifically for those managing field service operations. The course is dynamic and interactive, with students frequently working in small groups, presenting findings and working on the course case study. Field service managers must be able to manage in an environment of highly skilled, technical people. They must be able to lead, coach, and facilitate the activities of their teams toward the accomplishment of the evolving technical service mission, and have a high quotient of skills and insights into the specific demands of customers, subordinates, and the service business environment. The Field Service Manager course uniquely fills this need.

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