Service Strategies

Service and Support Consulting, Training and Certification

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Service and Support Training

World-Class Technical Support and Service Training Courses

Service Strategies has provided training and career development programs for service and support professionals for more than twenty years. Our course content and instructor expertise sets our career development and service training programs apart from anything else in the industry. We help you gain measurable results through our collaborative process of setting expectations, measuring performance and reinforcing behaviors. In addition, our programs prepare students for certification under the globally accepted Service Capability & Performance (SCP) Career Certification credential. Service Strategies can help your organization achieve real, measurable results through our structured service training and career development process. Whether you are defining current business challenges, searching to measure ROI, selecting courseware or looking to define an observation and reinforcement process, we can help.

  • Our Instructors

    Our instructors are industry experts with a wealth of real world experience leading technology service and support organizations. This leads to a highly interactive classroom environment where real issues are addressed and solved with long lasting benefits.

  • Course Content

    Our educational materials and interactions are designed specifically for management and staff level professionals that work in technology service and support. Our service training course content was developed directly out of these functional areas and provides an unparalleled level of education with your objectives and goals firmly in mind.

  • Course Delivery Formats

    Service Strategies offers courses in several delivery formats including Instructor-led Virtual Courses, Private Onsite Courses and Self-paced Online Courses. The instructor-led virtual courses are public sessions offered worldwide and are typically limited to 15 participants per class. You may also schedule a private class at your site for any of our courses (minimum student requirements may apply) or try our online self-paced courses for the convenience and flexibility they offer.

Customer Spotlight - NETSCOUT Systems

Individual Development Courses

Each of our courses are designed specifically for customer service, technical support and field service professionals. The courses develop skills that are directly transferable to the work service professionals engage in on a daily basis.

Management Development Courses

Each of our intensive management courses provide the tools and techniques to manage day to day service operations as well as to plan for future growth and proactively deal with change. Service Strategies teaches support managers and supervisors and field service managers the management skills they need to success in today’s challenging business environment

Educational Workshops

Service Strategies offers a variety of continuing education workshops to help enhance the skills and capabilities of service professionals. Our workshops are offered in public class format or can be delivered onsite at your facility.

Career Certification

Service Strategies’ Service Capability & Performance (SCP) Standards provide the definitive benchmark of service excellence in the technology industry. Building on the same industry-focused foundation, SCP Career Certification serves as confirmation that individuals within the organization have the skills necessary to drive and sustain significant business improvement.