Customer Spotlight - NETSCOUT Systems
Each of our courses are designed specifically for customer service, technical support and field service professionals. The courses develop skills that are directly transferable to the work service professionals engage in on a daily basis.
Each of our intensive management courses provide the tools and techniques to manage day to day service operations as well as to plan for future growth and proactively deal with change. Service Strategies teaches support managers and supervisors and field service managers the management skills they need to success in today’s challenging business environment
Service Strategies offers a variety of continuing education workshops to help enhance the skills and capabilities of service professionals. Our workshops are offered in public class format or can be delivered onsite at your facility.
Service Strategies’ Service Capability & Performance (SCP) Standards provide the definitive benchmark of service excellence in the technology industry. Building on the same industry-focused foundation, SCP Career Certification serves as confirmation that individuals within the organization have the skills necessary to drive and sustain significant business improvement.