• Skip to primary navigation
  • Skip to content
  • Skip to primary sidebar
  • Skip to footer
  • Home
  • Register
  • Log In
  • Course Registration
  • Search
  • 858.674.4864

Service Strategies

Service and Support Consulting, Training and Certification

Menu
  • Consulting
    • Strategic Planning
    • Service Assessments
    • Change Management Consulting
    • eServices Consulting
    • Service Process Design
    • Service Operations Health Check
    • Knowledge Management Consulting
  • Training
    • Public Course Schedule
    • Individual Development
      • Service Representative
      • Support Professional
      • Support Specialist
      • Field Service Engineer
      • Online Learning Center
    • Management Development
      • Support Supervisor
      • Support Manager
      • Field Service Manager
      • Service Leadership
      • Team Leadership
    • Career Certification
      • Certified Support Managers
      • Certified Support Supervisors
      • Certified Field Service Managers
      • Certification Exam Center
    • Account Management
      • Strategic Account Management
      • Services Pro 3.0 Advanced Workshop
      • Resident Engineer Workshop
    • Educational Workshops
      • Problem Solving
      • Strategic Planning
      • Knowledge-Centered Support
  • Service Standards
    • Support Standard
    • eService Standard
    • Field Service Standard
    • Professional Service Standard
    • SCP Features and Benefits
    • SCP Sponsor Companies
    • SCP Certified Organizations
  • Problems We Solve
  • Customers
    • Customer Success
    • Customer Testimonials
  • About Us
    • Executive Team
    • Our Partners
    • Upcoming Events
    • Company News
  • Blog
  • Contact
Home > Training

Service and Support Training

World-Class Technical Support and Service Training Courses

Service Strategies has provided training and career development programs for service and support professionals for more than fifteen years. Our course content and instructor expertise sets our career development and service training programs apart from anything else in the industry. We help you gain measurable results through our collaborative process of setting expectations, measuring performance and reinforcing behaviors. In addition, our programs prepare students for certification under the globally accepted Service Capability & Performance (SCP) Career Certification credential. Service Strategies can help your organization achieve real, measurable results through our structured service training and career development process. Whether you are defining current business challenges, searching to measure ROI, selecting courseware or looking to define an observation and reinforcement process, we can help.
  • Our Instructors

    Our instructors are industry experts with a wealth of real world experience leading technology service and support organizations. This leads to a highly interactive classroom environment where real issues are addressed and solved with long lasting benefits.
  • Course Content

    Our educational materials and interactions are designed specifically for management and staff level professionals that work in technology service and support. Our service training course content was developed directly out of these functional areas and provides an unparalleled level of education with your objectives and goals firmly in mind.
  • Course Delivery Formats

    Service Strategies offers courses in several delivery formats including Online Training Courses, Private Onsite Training Courses and Public Training Courses. The instructor-led public training courses are offered at various cities throughout the year for a maximum of 15 participants per class. You may also schedule a private class at your site for any of our courses (minimum student requirements may apply) or try our online service training courses for the convenience and flexibility they offer.

Customer Spotlight - NETSCOUT Systems

Individual Development Courses

Each of our courses are designed specifically for customer service, technical support and field service professionals. The courses develop skills that are directly transferable to the work service professionals engage in on a daily basis.


Management Development Courses

Each of our intensive management courses provide the tools and techniques to manage day to day service operations as well as to plan for future growth and proactively deal with change. Service Strategies teaches support managers and supervisors and field service managers the management skills they need to success in today’s challenging business environment


Educational Workshops

Service Strategies offers a variety of continuing education workshops to help enhance the skills and capabilities of service professionals. Our workshops are offered in public class format or can be delivered onsite at your facility.


Career Certification

Service Strategies’ Service Capability & Performance (SCP) Standards provide the definitive benchmark of service excellence in the technology industry. Building on the same industry-focused foundation, SCP Career Certification serves as confirmation that individuals within the organization have the skills necessary to drive and sustain significant business improvement.


sidebar

Page Sidebar

Contact Us
Consulting Services

Consulting Services

More Info
Training Services

Training Services

More Info
Service Standards

Service Standards

More Info

Upcoming U.S. Classes

Support Supervisor
Mar 26 – 28 Dallas, TX

Support Manager
Mar 18 – 22 San Jose, CA
Jun 3 – 7 Atlanta, GA

Field Service Manager
Apr 8 – 12 Dayton, OH
Aug 5 – 9 Denver, CO

Strategic Account Management
May 21 – 22 Irvine, CA
Aug 27 – 28 Denver, CO

 

View Full Schedule

 

Upcoming Events

  1. Feb 21

    What Brilliant Technology Consultants Do That Good Ones Don’t (Webinar)

    More Info

Footer

Contact

16885 West Bernardo Drive, Suite 300 | San Diego, CA 92127

858.674.4864 - Corporate | 800.552.3058 - Toll Free

info@servicestrategies.com

Social Media

FacebookTwitterGoogle +YoutubeLinkedin
Consulting Services
  • Strategic Planning
  • Service Assessments
  • eServices Consulting
  • Service Process Design
  • Knowledge Management Consulting
Training Services
  • Public Course Schedule
  • Individual Development
    • Customer Service Representative
    • Support Professional
    • Support Specialist
    • Field Service Engineer
  • Management Development
    • Support Supervisor
    • Support Manager
    • Field Service Manager
    • Service Leadership
    • Team Leadership
  • Account Management
    • Strategic Account Management
    • Services Pro 3.0 Advanced Workshop
    • Resident Engineer Workshop
  • Career Certification
    • Certified Support Managers
    • Certified Support Supervisors
    • Certified Field Service Managers
    • Career Certification Exam Center
  • Educational Workshops
    • Problem Solving Workshop
    • Strategic Planning
    • Knowledge-Centered Support
  • Online Learning Center
Service Standards
  • Support Standard
  • eService Standard
  • Field Service Standard
  • Professional Service Standard
  • SCP Features and Benefits
  • SCP Sponsor Companies
  • SCP Certified Organizations

Copyright 2018 Service Strategies, All Rights Reserved | Privacy Policy | Sitemap