World-Class Training Programs
Transform your service organization with comprehensive training that delivers real, measurable results
World-Class Technical Support and Service Training Courses
Service Strategies has provided training and career development programs for service and support professionals for more than twenty years. Our course content and instructor expertise sets our career development and service training programs apart from anything else in the industry. We help you gain measurable results through our collaborative process of setting expectations, measuring performance and reinforcing behaviors.
In addition, our programs prepare students for certification under the globally accepted Service Capability & Performance (SCP) Career Certification credential. Service Strategies can help your organization achieve real, measurable results through our structured service training and career development process.
Our Instructors
Our instructors are industry experts with a wealth of real world experience leading technology service and support organizations. This leads to a highly interactive classroom environment where real issues are addressed and solved.
Course Content
Our educational materials and interactions are designed specifically for management and staff level professionals that work in technology service and support, providing an unparalleled level of education.
Course Delivery Formats
Instructor-led virtual courses, private onsite courses, and self-paced online courses. Flexible delivery options to fit your organization's needs.
Customer Spotlight - NETSCOUT Systems
Training Programs
Choose from our comprehensive training programs designed for every role in your service organization
Management Development
Intensive service management courses that develop leadership, decision-making, and staffing skills for support center and field service managers.
- Support Supervisor & Manager Training
- Field Service Leadership Programs
- Advanced Service Leadership
Individual Development
Comprehensive training for service professionals at all levels, from entry-level representatives to senior support specialists.
- Service Representative Training
- Support Professional & Specialist
- Field Service Engineer Training
Career Certification
Industry-recognized SCP Career Certification programs that validate individual skills and drive business improvement.
- Certified Support & Field Service Roles
- Management Certification Programs
- Rigorous Examination Process
Course Schedule
View our complete schedule of upcoming public courses, virtual training sessions, and educational workshops.
- Virtual & In-Person Options
- Flexible Scheduling
- Educational Workshops
Why Choose Service Strategies Training?
Real-World Application
Skills that are directly transferable to daily work through role-playing and case studies
Industry Expertise
Decades of best practice resources and experience with leading technology companies
Measurable Results
Structured training programs that deliver tangible improvements in performance
Flexible Delivery
Virtual, in-person, and online learning options to fit your organization's needs
Ready to Transform Your Team?
Contact us to discuss your training needs and create a customized program for your organization