Educational Workshops

Service Strategies offers a variety of continuing education workshops to help enhance the skills and capabilities of service professionals. Our workshops are offered in public class format or can be delivered onsite at your facility.

Knowledge-Centered Support

This two and a half day workshop examines the need for a Knowledge-Centered Support strategy, the organizing principles of KCS and the benefits that it delivers. Whether you provide technical support, customer service or corporate help desk services, you are under constant pressure to improve productivity and deliver on your service level commitments. Our comprehensive Knowledge-Centered Support (KCS) workshop will help you achieve these goals.

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Account Management for Support

This two-day workshop provides support and technical account managers with the relationship skills and account management tools they need to proactively increase customer loyalty, generate new business and accelerate their confidence.

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Problem Solving & Troubleshooting

This 2-day course teaches the communication and analytical skills necessary to isolate customer problems and identify the troubleshooting skills required to resolve them. Participants learn a five-step framework that includes engaging and communicating with the customer, defining the problem, analyzing the problem, selecting and developing a solution, and following-up with preventive actions.

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