The Service Capability & Performance (SCP) Standards are guided by a worldwide consortium of leading technology companies and industry associations. The consortium of sponsors are involved in one or more of the SCP Standards disciplines – Support, Field Service, Professional Service, or eService.
Service Strategies and the consortium of sponsoring companies gather annually to enhance and evolve the standards. The revision process ensures that the stringent standards defined in the programs reflect current industry trends and customer requirements necessary to deliver world-class services.
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