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You are here: Home / Service Standards / SCP Certified Organizations

SCP Certified Organizations

The Service Capability & Performance (SCP) Standards are used by leading technology companies in approximately twenty countries worldwide. Service Strategies is pleased to recognize the world-class organizations certified under the SCP Support, Field Service, or Professional Service Standards.

SCP Year - Denotes years certified

Advent Software, Inc.
AMG Client Support – San Francisco, CA SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
AMG Professional Services - San Francisco, CA SCP YearSCP YearSCP Year

Albridge Solutions
 Client Services & Support - Lawrenceville, NJ SCP YearSCP Year

Alorica, Inc.
Tulsa Contact Center Citiplex - Tulsa, OKSCP Year

ALSTOM Grid Inc.
Customer Support – Redmond, WA SCP Year

Assurant Solutions
Dallas Contact Center - Addison, TX SCP Year
Lawton Contact Center - Lawton, OK SCP Year

CompuCom Systems, Inc.
Dallas Service Desk – Dallas, TX SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

EMC²
Global Technical Support – Hopkinton, MA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Global Technical Support - Pleasanton, CA SCP YearSCP Year
Global Technical Support - Burlington – Ontario, Canada SCP YearSCP YearSCP Year
Global Technical Support - Cork, Ireland SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Global Technical Support - Sydney, Australia SCP YearSCP YearSCP YearSCP YearSCP Year
Global Technical Support - Bangalore, India SCP YearSCP Year
Global Technical Support - Shanghai, China SCP Year

Ethicon-Endo Surgery
Clinical Customer Support – Cincinnati, OH SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Fenwal, Inc.
Global Technical Services – North America SCP YearSCP YearSCP Year
Global Technical Services – Latin America SCP Year

FUJIFILM Medical Systems USA, Inc.
Technical Assistance Center - Stamford, CT SCP YearSCP YearSCP Year
North America Field Service SCP YearSCP Year
Professional Services SCP YearSCP Year

Fuji Xerox Asia Pacific Pte Ltd
Technical Support Centre – Sydney, Australia  SCP YearSCP YearSCP YearSCP Year
Technical Support Centre – Seoul, South Korea  SCP Year
eService Organization SCP Year

GE Healthcare
Centricity® RIS-IC – Burlington, VT SCP YearSCP YearSCP YearSCP YearSCP Year

Halliburton Landmark
EMEA Global Customer Support – Leatherhead, UK SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
LAO Global Customer Support – Houston, TX SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
NAO Global Customer Support – Houston, TX   SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
APAC Global Customer Support – Perth, Australia SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Harland Financial
Advocacy Services – Pleasanton, CA SCP YearSCP YearSCP YearSCP Year
Advocacy Services – Des Moines, IA SCP YearSCP YearSCP Year

Invensys Operations Management
Global Customer Support – Foxboro, MA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Wonderware Headquarters – Lake Forest, CA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Lockheed Martin
LMIT CITIC Service Desk – Baltimore, MD SCP YearSCP YearSCP YearSCP YearSCP Year
LMES&S Southeast Enterprise Solutions Center – Madison, AL SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

McKesson Corporation
Automation – Pittsburgh, PA SCP YearSCP YearSCP YearSCP Year
Paragon Support – Charlotte, NC SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Enterprise Medical Imaging (EMI) – Alpharetta, GA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Extended Care Solutions Group (ECSG) – Springfield, MO SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Medical Imaging Group (MIG) – Vancouver, BC Canada SCP YearSCP YearSCP Year
Physician Practice Solutions (PPS) – Dubuque, IA  SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
HS Health Solutions Product Support – Newton, MA SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
HS Health Solutions Product Support - Malvern, PA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Revenue Cycle Support – Alpharetta, GA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Mentor Graphics
Support Center – Huntsville, AL SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Center – Longmont, CO SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Center – Marlboro, MA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Center – San Jose, CA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Center – Wilsonville, OR SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Centre – Munich, Germany SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Centre – Newbury, Berkshire, UK SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Centre – Valizy, France SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Centre – Singapore SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Center – Hyderabad, India SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Center – Taipei, Taiwan SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Center – Tokyo, Japan SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Worldwide eServices Organization SCP YearSCP YearSCP YearSCP Year

NetApp
Technical Support Center – Research Triangle Park, NC SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Novell
Americas Support Center – Provo, UT SCP YearSCP YearSCP YearSCP YearSCP Year
North America Field Services – Provo, UT  SCP YearSCP YearSCP YearSCP Year
EMEA Support Center – Prague, CR SCP YearSCP Year
India Support Center – Mumbai, India SCP YearSCP YearSCP Year

Progress Software
Global Support SCP Year

RelayHealth
MMS Product Support Center – Scottsdale, AZ SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Financials Support Center - Dubuque, IA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Financials Support Center - Tulsa, OK SCP YearSCP Year
Financials Support Center – Cleveland, OH SCP Year

SCC Soft Computer
Client Services - Clearwater, FL SCP YearSCP YearSCP Year

Schneider Electric
Operation and Optimization Software Activity Global Support Centre - Sydney, Australia SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Operation and Optimization Software Activity Global Support Centre - Boston, MASCP Year
Global eService Organization - Sydney, Australia SCP Year

Scicom (MSC) Bhd.
Nokia Careline SEAP – Kuala, Lumpur, Malaysia SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Sophos
Global Support Services - Vancouver, Canada SCP Year
Global Support Services - Boston, MA SCP Year
Global Support Services – United Kingdom SCP Year
Global Support Services – Sydney, Australia SCP Year

 

Speedware Ltd.
Speedware Support – St. Laurent, Quebec SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

SSM Health Care
Client Response Center – St. Louis, MO SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Teradata
Global Support Center – San Diego, CA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

TriZetto
Customer Support - Naperville, IL SCP YearSCP Year
eService Organization - Naperville, IL SCP Year

Ultimate Software
Product Support Center – Weston, FL SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Vertex, Inc
Customer Support Center – Berwyn, PA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Websense, Inc.
Americas Support – San Diego, CA SCP YearSCP YearSCP YearSCP Year
EMEA Support – Reading, UK SCP YearSCP YearSCP Year
APAC Support – Beijing, China SCP YearSCP Year

Wind River Systems
North America Support Operations – Alameda, CA SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Operations – Salzburg, Austria SCP YearSCP Year
Support Operations – Tokyo, Japan SCP YearSCP Year

To learn more about Service Strategies’ industry leading solutions and what they can do for your business, Contact us or call at 858.674.4864 or toll free in North America 800.552.3058.