Public Course Schedule

Management Development

Support Manager	Register Online( U.S., India, Singapore Dates)

February 20 – 24, 2012	Singapore
March 12 – 16, 2012	Durham, NC CLASS IS FULL
April 16 – 20, 2012	Sydney, AU
May 14 – 18, 2012	Irvine, CA
June 18 – 22, 2012	Windsor, UK
July 23 – 27, 2012	Denver, CO
August 20 – 24, 2012	Pune, India
September 10 – 14, 2012	Orlando, FL
October 8 – 12, 2012	Windsor, UK
October 22 – 26, 2012	Houston, TX
January 14 – 18, 2013	Bellevue, WA

Field Service Manager	Register Online(U.S. Dates Only)

April 9 – 13, 2012	Atlanta, GA
April 30 – May 4, 2012	Windsor, UK
August 6 – 10, 2012	Dallas, TX
November 12 – 16, 2012	Windsor, UK
December 3 – 7, 2012	Irvine, CA

Support Supervisor	Register Online(U.S. Dates Only)

March 6 – 8, 2012	Windsor, UK
March 19 – 21, 2012	Sydney, AU
March 21 – 23, 2012	Orlando, FL
July 17 – 19, 2012	Denver, CO
September 11 – 13, 2012	Windsor, UK
October 16 – 18, 2012	San Jose, CA

Individual Development

Support Professional	Register Online(U.S. Dates Only)

February 22 – 23, 2012	Windsor, UK
March 12 – 13, 2012	Sydney, AU
April 24 – 25, 2012	San Jose, CA
May 9 – 10, 2012	Windsor, UK
September 19 – 20, 2012	Windsor, UK
November 14 – 15, 2012	Orlando, FL
December 5 – 6, 2012	Windsor, UK

Support Specialist	Register Online(U.S. Dates Only)
June 27 – 28, 2012	Windsor, UK

Problem Solving	Register Online(U.S. Dates Only)

March 28 – 29, 2012	Windsor, UK
September 26 – 27, 2012	Windsor, UK

Knowledge-Centered Support	Register Online(U.S. Dates Only)

May 22 – 24, 2012	Windsor, UK
November 27 – 29, 2012	Windsor, UK

Workshops

Account Management for Support	Register Online(U.S. Dates Only)

April 25 – 26, 2012	Windsor, UK
June 6 – 7, 2012	San Jose, CA
September 25 – 26, 2012	Dallas, TX
October 24 – 25, 2012	Windsor, UK
January 22 – 23, 2013	Orlando, FL